Case Manager II - Safe Navigation Center

Description

What We Do:

Bayview Hunters Point Foundation has been at the heart of social justice for over 50 years, providing support services for predominantly low-income people of color in the Bayview and throughout San Francisco.

Our mission is to build a community that is empowered, clean, safe and healthy. We are focused on multidisciplinary, community-informed support for our clients, addressing the root causes of unemployment and homelessness, and advocating for the basic human rights of food, health, economic and housing security.

Today, BVHPF’s nearly 200 employees serve over 5,000 disadvantaged clients each year. Our programs include:

• Mental health counseling for youth and adults

• School-based mental health services

• Substance abuse counseling and methadone treatment

• Family transitional and supportive housing

• Rapid rehousing and flex pool housing programs

• Case management services at several homeless and housing programs

• Bayview SAFE Navigation Center

The objective of the program is to provide a warm, welcoming environment of support and services tailored to the unique needs of San Francisco’s homeless population transitioning into housing and supporting them through the process.

Position Overview:

 As a Mid to Senior Level Case Manager at a temporary homeless shelter, your role will involve providing comprehensive support services to individuals and families experiencing homelessness. You will be responsible for assessing participants' needs, developing individualized service plans, and connecting them with appropriate resources to help them regain stability and move towards permanent housing. Your primary objective will be to empower clients to overcome barriers and achieve self-sufficiency.   

Duties & Responsibilities:

Client Assessment: Conduct comprehensive assessments of individuals experiencing homelessness to identify their needs, strengths, and goals. 

Case Planning: Develop individualized case plans in collaboration with clients, addressing their immediate and long-term needs, such as housing, employment, healthcare, and social support. 

Referrals and Resources: Connect clients with appropriate resources and services, such as housing programs, mental health services, substance abuse treatment, job training, and legal assistance. 

Advocacy: Advocate for clients' rights and needs within the shelter and in the community, including liaising with social service agencies, government entities, and community organizations. 

Crisis Intervention: Provide immediate support and intervention during crisis situations, such as mental health crises, substance abuse relapses, domestic violence incidents, or medical emergencies. 

Case Monitoring and Documentation: Regularly monitor clients' progress, document interactions, and maintain accurate and confidential case records. Update case plans as necessary based on clients' changing needs. 

Supportive Counseling: Offer emotional support, guidance, and counseling to clients, helping them develop coping skills, problem-solving abilities, and positive relationships. 

Life Skills Training: Facilitate workshops and group sessions on life skills, including budgeting, job readiness, communication skills, and conflict resolution. 

Collaboration: Collaborate with other case managers, shelter staff, and external service providers to ensure coordinated and holistic care for clients. 

Program Evaluation: Assist in evaluating the effectiveness of the shelter's programs and services, providing feedback and recommendations for improvement. 

Professional Development: Stay updated on best practices in case management, homelessness, and related fields through ongoing training and professional development opportunities. 

Minimum Requirements and Experience: 

Experience: While prior experience in a case management role is not always required for an entry-level position, any experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous. Demonstrating commitment to social justice and desire to support those experiencing homelessness is valuable. 

Knowledge: Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial. Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable. Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantage