Case Manager - Health Home

The key responsibilities of the Case Manager include but not limited to:

Duties and Responsibilities
• Conduct drug abuse case management sessions on a regular basis per state regulation, or as part of the individual treatment plan
• Orient patients to the treatment program’s operation and procedures
• Collect available social, educational, economic, and vocational information to be used as part of the assessment process
• Implement or revise patient treatment plans with the patient as required per state regulation and record a review of the patient’s progress according to BHG policy
• Develop within (10) days of entry or as required by state guidelines, whichever is more stringent, a formal treatment plan documenting patient goals and update utilizing the same guidelines.
• Maintain patient records that are complete, comprehensive and well organized
• Submit records for periodic review as requested by supervisory team
• Document all patient contacts. If other team members provide services to the patient, the assigned Case Manager is responsible to see that such contacts are documented in the patient’s chart
• Make appropriate referrals through case-management services and perform necessary follow-up
• Assist the Program Director in implementing new programs into patient treatment
• Advise the Program Director of problems encountered with caseload management and schedules
• Attend weekly treatment team meetings prepared to both lead the discussion where appropriate and also discuss his/her assigned individual patient caseload
• Hold a basic understanding of alcohol/drug abuse and addiction. Additionally, keep updated on current drug abuse and treatment information, especially current trends in Opioid Maintenance Treatment
• Provide intake/readmission services
• Provide, monitor, and document follow-up calls/contact to all discharging patients for atleast 30 days
• Provide crisis intervention/support services to patients assigned to other counselors when their primary counselor is unavailable
• Provide inter-agency reports/documentation required for third party reimbursement, criminal justice proceedings, supplemental income assessments, emergency services, and other specialized treatment needs of patients as applicable
• Coordinate care with other community providers as needed
• Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
• Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor
• Other duties as assigned by supervisory team

Regulatory
• Responsible for complying with all federal, state and local regulatory agency requirements
• Responsible for complying with all accrediting agencies

Marketing and Outreach
• Participate in community and public relations activities as assigned.

Professional Development
• Responsible for the achievement of assigned specific annual goals and objectives
• Demonstrates the belief that addiction is a brain disease, not a moral failing
• Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members
• Establishes and maintains positive relationships in the workplace
• Can work independently and under pressure while handling multiple tasks simultaneously
• Makes decisions and uses good judgment with confidential and sensitive issues
• Deals appropriately with others in stressful or other undesirable situations

Training
• Participate in and provide in-service trainings as required by federal, state, local, and accrediting agencies
• Attend conferences, meetings and training programs as directed
• Participate in and/or schedule and attend regular in-service trainings

Other
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Minimum Requirements
• The Case Manager must comply with federal and state regulations regarding certification, licensure, and degree, and have knowledge of addiction, treatment methods, and current trends in opioid maintenance treatment preferred.

Qualifications
The Case Manager must have the following qualifications.
• Associate’s or Bachelor’s degree Behavioral Science or Human Services

In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:
• High integrity
• Excellent verbal and written communication skills
• Sound judgment
• Efficient
• Self-starter
• Strong customer service and interpersonal communication skills