Case Manager - Government Services

HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our 2,000+ team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.

Case Manager will review, evaluate, and validate pending applications to determine if they meet program requirements, laws, and regulations. The Case Manager will identify deficiencies in the application and contact the applicant via email, phone, and/or mail to obtain the missing information necessary to process the application. Case Manager will answer phone calls and emails from applicants inquiring about the application status, create, organize, and maintain applicant files electronically and hard copy and perform general data entry tasks. Case Manager may be required to attend in-person applicant intake events or required to staff community center locations as needed. 

Required Experience and Education:

• Minimum two (2) years’ experience in a customer support role
• Minimum of an Associates Degree or a Combination of experience and education
• Experience using helpdesk support tools
• Experience using Microsoft Office Suite products
• Experience handling multiple tasks
• Ability to listen/read, analyze, and interpret customer feedback and relay clear, concise, and helpful information
• Possess strong and intuitive technological skills

Compensation

• Compensation is based on experience and skills. Pay range for this Position is $18.00 - $28.00 per hour.

HORNE Values…

• A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
• A work environment that promotes collaboration, consistency, and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

• An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
• “Fearless Unrivaled Flexibility” – It’s about results, not the hours you work.

The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.  

We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member.  HORNE emphasizes health and personal development through our multiple wellness programs, and we pride ourselves on offering "unrivaled flexibility".  Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good.  Come join us at team HORNE!