Case Manager (General Case Management)

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Case Managers play a critical role in the multi-year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long-term self-sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be evaluated as part of the Annual Performance Review.

• Complete comprehensive assessments and develop initial Individualized Training and Service Plans (ITSPs) based on participant strengths, immediate needs, family priorities, service intensity, and self-sufficiency goals.
• Provide participant-centered case management through regular engagement, at least monthly contacts, and ongoing review of progress toward individualized goals.
• Develop, implement, and update person-centered plans that reflect changing participant needs, employment goals, housing stability needs, and long-term self-sufficiency objectives.
• Coordinate housing stabilization efforts and collaborate with FCRHA staff, housing navigators, employment specialists, TANF case managers, school counselors, community providers, and other partners to ensure wraparound support.
• Facilitate referrals and warm handoffs to internal and external resources while maintaining accurate, timely documentation of services, contacts, referrals, participant progress, and outcomes for compliance and reporting.

Additional Responsibilities

• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits and other notable interactions
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting FCRHA recipients, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Director of Employment Services and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives
• Perform other responsibilities as assigned.  

Qualifications: Education, Experience, and Certification(s) Required

• Bachelor’s degree in social work, psychology, or human services required.
• Master’s degree preferred.
• 2-5 years of experience working with vulnerable populations, including households receiving TANF or living in subsidized housing, and/or homeless, immigrants, or justice-involved populations is preferred.
• 2-5 years of experience in case management, care coordination, and the development and implementation of individualized plans is required.
• Experience working with participants receiving Fairfax County housing subsidies, including HCV, PBV, publ