Case Manager - Community Action Reentry Services

GENERAL DESCRIPTION

The Case Manager will work collaboratively to assist individuals exiting incarceration during their transition from carceral settings into stable housing and community-based supports. This role includes engaging individuals pre- and post-release, assisting with securing and maintaining housing, and coordinating services that support successful reintegration and reduce recidivism.

The Case Manager will work closely with law enforcement, community corrections, behavioral health providers, and community partners to connect participants to behavioral health services, substance use disorder treatment, workforce development, education, and other supportive resources. This position emphasizes relationship-based case management, housing stability, and coordinated systems engagement to support long-term community success.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Two years of related social service experience or direct client care. Experience working in human services, criminal justice, or work with adults with barriers is preferred.
• Equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screenings.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic proficiencies in computers, MS Office products, database software and web tools.
• Has experience and is comfortable working with a diverse population including individuals with complex needs and justice system involvement.
• Ability to build professional relationships with law enforcement, correctional staff, and multidisciplinary partners.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff, and program partners.
• Successful multitasker that can adapt and work in a flexible environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Engages individuals prior to and following release from incarceration to support transition planning, housing placement, and service linkage.
• Coordinates with law enforcement, community corrections, and correctional facility staff to support continuity of care and successful reentry.
• Works with program staff and participants to identify resources tha