Case Management Supervisor

Description

Position Title: Case Management Supervisor – The Aston 

Reports To:  Division Director – The Aston

Classification: Regular Full-Time (Exempt) 

Location:  1129 New Hampshire Ave NW, Washington, DC 20037

Hours:  Flexible schedule (Monday-Friday), between 7 am-8 pm, some evenings, holidays, and weekends may be required to support operations and to respond to emergencies. 

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person – First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation

• Finding Ways to Say “Yes”

• Caring at the Core

• Agents of Change

• Support, Empowerment, and Development

• Inclusion, Diversity, Equity, and Collaboration

• Integrity and Accountability 

Summary of Position: 

The Case Management Supervisor is responsible for leading the Case Management Services (CMS) team of professionals in the delivery of high-quality non-congregate shelter services to 190 residents of the District of Columbia experiencing homelessness. As part of a new model of housing-centric shelter, the CMS will provide supervisory case management support to staff working to support residents with exits to stable housing and connections to community support. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Aston will offer a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents.

The Case Management Supervisor must have the ability to ensure that elements of Housing First, client-centered, goal-oriented, and supportive case management are consistently provided to ensure all residents with exiting to stable housing. Such services may include coordinated connections to community services, vital document assistance, connections to alcohol, substance abuse, and mental health services, connections to workforce development programs, benefits screening, communication supports, referrals, and connections to other services as identified by a resident’s individual service plan. The position will also serve as CAHP Representative for The Aston to receive all referred residents and report program vacancies. The CMS is a key member of the Division’s management team and will work closely with the Assistant Director in support of wraparound, collaborative services. The position is fully funded by a grant/contract through The Community Partnership for The Prevention of Homelessness and the DC Department of Human Services (DHS). 

Essential Duties and Responsibilities:

A) Case Management Oversight & Leadership

• Serves as CM Supervisor and leads case management services for all residents focused on Housing First, client-centered, goal-oriented, supportive services.  
• Provides supervision, instructive mentorship, coaching, and guidance to staff (including supervision, evaluations, professional development, and corrective action plans) to the Case Management team.
• Assign caseloads to the Case Management Team to ensure the required 25:1 ratio
• Facilitates team meetings and staff engagement initiatives.
• Ensures complete training records and background checks of Case Management staff as required by contract.
• Serves as Division representative to CAHP.
• Participates in the interviewing and selection of new staff.
• Manages and completes all required data and narrative reports per contract agreements and internal evaluations (daily