Case Management Supervisor

REPORTS TO (TITLE): Director of Clinical Services

PAY RANGE: $73,403 - $88,000 Salaried, Exempt

The Case Management Supervisor ensures hospital compliance with California’s Lanterman‑Petris‑Short (LPS) Act and patient rights regulations. This role provides system‑level oversight of involuntary psychiatric treatment processes, conservatorships, and hearings, serving as a liaison between hospitals, courts, county behavioral health, and clinical teams at a supervisory and compliance level.

The Supervisor oversees all legal processes for patients detained under the LPS Act (e.g., 5150, 5250, 5270) by monitoring staff performance, ensuring documentation accuracy, and verifying compliance with statutory timelines. The Supervisor coordinates certification review hearings, Riese hearings, and writs of habeas corpus as part of supervisory oversight, while ensuring that case management staff complete the required case management tasks.

This position directly supervises case managers, including the IST (Incompetent to Stand Trial) Case Manager, by assigning workloads, monitoring performance, providing training, and ensuring adherence to legal and regulatory standards. The Supervisor provides case management supervision, not case management services, across all hospital units, including community units and Department of State Hospitals (DSH) units, ensuring consistent application of patient rights and LPS compliance system‑wide.

The Supervisor supports conservatorship filings, conducts chart audits, develops and delivers training, and contributes to departmental operations through education, policy development, and collaboration with Social Services.

Requirements

Supervisory & Leadership Duties

• Assign, direct, and monitor workloads for Case Managers, including the IST Case Manager.
• Conduct performance evaluations, coaching, and corrective action.
• Provide onboarding, training, and ongoing education to case management staff.
• Ensure consistent application of policies, procedures, and legal standards across units.
• Lead team meetings and coordinate with hospital leadership on departmental goals.

Oversight of IST and LPS Processes

• Oversee IST workflows to ensure compliance with timelines, documentation standards, and legal requirements.
• Review IST documentation prepared by the IST Case Manager for accuracy and completeness.
• Monitor statutory deadlines and ensure staff complete required tasks.
• Serve as an escalation point for complex IST cases or urgent legal issues.
• Coordinate with courts, attorneys, and county agencies only for escalations, clarifications, or supervisory‑level issues, not routine case management.

Compliance & Quality Assurance

• Conduct audits of case management documentation, including IST files, for accuracy and compliance.
• Validate that staff follow LPS Act requirements, hospital policy, and state reporting standards.
• Identify trends, errors, or training needs and implement corrective strategies.
• Prepare compliance reports and communicate findings to leadership.

Training & Program Development

• Develop and deliver training on LPS procedures, patient rights, IST processes, and legal standards.
• Provide consultation to staff on complex or unusual cases.
• Update policies and workflows to improve compliance and efficiency.

Legal & Interdisciplinary Collaboration

• Collaborate with physicians, nursing, social services, and legal partners on system‑level issues.
• Coordinate Riese hearings, writs, and certification hearings as part of supervisory duties.
• Support conservatorship processes at a supervisory and compliance level.
• Respond to escalated patient rights concerns.

POSITION REQUIREMENTS

Education and Experience:

• Bachelor’s degree in Social Work, Psychology, Counseling, Psychiatric Nursing, or a related behavioral health field.
• CPR certification and crisis intervention training (e.g., Handle With Care or equivalent) within orientation period.
• Minimum one year of experience in behavioral health, inpatient psychiatric, or crisis services.
• Minimum one year of experience leading or supervising staff.
• Direct exposure to involuntary treatment processes, patient rights advocacy, or court-related coordination preferred.
• Experience conducting audits, preparing legal documentation, and collaborating with interdisciplinary teams.

Skills and Abilities:

• Demonstrated ability to manage staff performance, provide constructive feedback, and foster profess