Case Coordination Admin Assistant (ZR_24759_JOB)

This is a remote position.

This opportunity offers room to grow within a well-structured, high-performing business unit, with the potential for expanded responsibilities depending on performance and fit.

Case Coordination & Administration

• Create and maintain digital case folders in Dropbox using specified naming conventions
  
• Input, update, and maintain case trackers using Excel or Google Sheets
  
• Verify case-related details such as addresses and postal codes using tools like StreetDirectory
  
• Ensure consistency and accuracy in file naming, capitalization, and formatting
  
• Monitor case progress and ensure timely updates and communication via WhatsApp and email
  
• Coordinate case details and communicate with internal teams, service vendors, and clients
  

Executive Support & Process Improvement

• Provide executive-level personal assistant support to the leadership team
  
• Prepare and enhance PowerPoint presentations, including templates and slide masters
  
• Handle sensitive scheduling, time management, and coordination tasks
  
• Maintain well-organized documentation and file management systems
  
• Identify and recommend improvements to SOPs and administrative processes
  
• Support cross-functional projects and other business unit needs
  

Requirements

• 2–3 years of experience in administrative, operations, or case coordination roles
  
• Strong proficiency in Microsoft Office applications, particularly Word (document formatting, styles, tables), Excel (formulas, data entry, formatting), and PowerPoint (slide design, template use, master slides)
  
• Advanced proficiency in Dropbox (file/folder organization, naming conventions, sharing)
  
• Strong familiarity with WhatsApp (for business communication and updates)
  
• Experience with PDF editing tools (annotations, reordering, merging, etc.)
  
• Proficient in Google Workspace (Calendar, Drive, Docs, Sheets, Meet)
  
• Basic photo editing skills (e.g., Snapseed)
  
• Excellent written and verbal communication skills in English
  
• Strong attention to detail and accuracy in digital file management
  
• Proven ability to work independently, follow SOPs, and manage time effectively
  
• Tech-savvy and quick to learn new tools and systems
  
• Willingness to align with Singapore business hours
  
• Experience with or willingness to learn about Singaporean work culture and expectations
  
• High level of discretion and professionalism in dealing with sensitive tasks and stakeholders

To be successful in this role, you must be adaptable, emotionally intelligent, and culturally attuned to Singaporean business practices. You will be working directly with a client who has a strong personality, a high standard for accuracy, and expects structured, efficient communication in a fast-paced and detail-driven environment.

We’re looking for someone who:

• Has experience working with Singaporean clients or teams and understands how to operate in a culture that values efficiency, clarity, and high attention to detail
  
• Is comfortable with direct and constructive communication, and can handle feedback with professionalism
  
• Demonstrates strong initiative and the ability to work independently, following SOPs and processes without the need for constant supervision
  
• Can work calmly under pressure, prioritize tasks effectively, and respond quickly to requests
  
• Pays meticulous attention to details in file management, formatting, and present