Carrier Manager, GlobalPost

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

We're searching for a top-notch, self-starting, solutions-oriented operations professional with a background in transportation, logistics, and supply chain.

As a Carrier Manager, you'll be a key member of our high-performing operations team, supporting the operations team in delivering the highest levels of customer service and reliability in the industry. You'll implement our strategies while working in a fun and fast-paced environment filled with opportunities to learn, make a significant impact, and grow within your role and the company.

This a remote role that is based in Los Angeles, CA. 

What will you be doing?

• Carrier Relationships: Establish and maintain relationships with carrier partners through effective communication via telephone and email.
• Carrier Sourcing: Identify and engage with qualified carriers to meet the transportation requirements of our clients while employing excellent negotiation skills
• Technology: Harness our technology platform, data analytics, and other available resources to make well-informed decisions, engage in price negotiations, drive process automation, and enhance operational efficiency.
• Coordination: Coordinate logistics activity, including scheduling arrival dates and delivery appointments
• Service: Deliver outstanding service to both our carrier partners and clients, ensuring their needs are met or exceeded.
• Problem Solving: Thrive in the face of challenges, finding quick solutions to keep supply chains moving seamlessly
• KPIs Achieve or surpass established weekly, monthly, and quarterly key performance indicators.

What are we looking for?

• Bachelor’s degree in Supply Chain, Logistics, Operations, or Business Finance or equivalent years’ experience.
• 5-7 years’ experience in Supply Chain and Logistics
• Two or more (2+) years’ experience with Excel and/or Tableau.
• Two or more (2+) years’ experience project management
• Exceptional attention to detail, with strong time management and organizational skills
• Excellent analytical skills
• Ability to draw insights from data and effectively communicate them to the stakeholders and senior management
• Ability to complete tasks and projects with little to no supervision, self-starter
• Ability to perform in a fast-paced and rapidly changing environment.

What will make you stand out?

• Experience working with Jira and Salesforce is a plus.
• Experience working with large data sets is a plus.

The Tech

• Jira
• Salesforce is a plus.
• MS Excel
• Tableau

What do we offer?

• 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
• 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employee