Carrier Account Executive

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We are seeking a Carrier Account Executive to serve as the dedicated relationship owner and single point of contact for our carrier partners. This role bridges strategic account management, operational excellence, and business development support—ensuring our carriers thrive across all Reserv programs while identifying opportunities for growth.

Who You Are

• Relationship-driven. You build trust and credibility with executives and operational stakeholders alike
• Customer obsessed. You're passionate about carrier success and treat their wins as your wins
• Strategic thinker. You can see the big picture while managing operational details
• Opportunity spotter. You naturally identify where Reserv can provide additional value
• Problem solver. You proactively identify issues and implement creative solutions
• Process-oriented. Strong attention to detail with ability to improve and document processes
• Collaborative. You work seamlessly across teams and are a strong partner to Business Development
• Anti-status quo. You don't just wish things were done differently; you act on it
• Communicative. You have outstanding written and verbal communication skills
• Empathetic. You exercise empathy and patience toward everyone you interact with

What You'll Do

Own the Carrier Relationship

• Serve as the primary point of contact and trusted advisor for assigned carrier partners
• Build and maintain relationships with carrier leadership including underwriting executives, claims directors, and C-suite stakeholders
• Coordinate across multiple programs to ensure carriers receive consistent, seamless service across all Program Manager touchpoints
• Lead quarterly business reviews to review performance, align on priorities, and strengthen strategic partnership
• Act as the voice of the carrier internally, translating feedback into actionable improvements

Drive Operational Excellence

• Own and coordinate all carrier audit requests, ensuring timely, accurate responses and documentation
• Manage loss fund processes, including tracking, reconciliation, and resolution of discrepancies
• Oversee bordero reporting requirements, ensuring accuracy, compliance, and timely delivery
• Serve as escalation point for carrier-specific issues, coordinating swift resolution across internal teams
• Identify and implement process improvements to enhance carrier experience and operational efficiency
• Ensure all carrier-specific regulatory and contractual requirements are met

Enable Growth Through Opportunity Identification

• Proactively identify opportunities where Reserv can provide additional value to existing carrier partners
• Collaborate closely with Business Development to qualify opportunities, provide carrier context, and facilitate introductions
• Gather strategic intelligence on carrier strategies, pain points, and priorities to inform BD approach
• Facilitate smooth handoffs when expansion opportunities arise (new programs, additional lines, enhanced services)
• Lead contract renewal discussions with BD support, ensuring continuity and identifying enhancement opportunities
• Participate in strategic proposals and presentations alongside BD team when carrier relationship context is valuable

Collaborate Cross-Functionally

• Partner daily with Program Managers to ensure seamless carrier experience across all programs
• Work with Claims, Underwriting, Finance, Operations, and Technology teams to deliver unified carrier experience
• Document best practices and carrier preferences to improve institutional knowledge
• Channel carrier feedback to inform product development and servi