Care Coordinator - D-SNP (Temporary)

OUR COMMITMENT TO A HUMAN HIRING PROCESS

We believe every candidate deserves thoughtful consideration. That’s why we do not use AI or automated systems to review applications. Every application is reviewed by a real human member of our team. Because we take the time to give each submission the attention it deserves, our review process may take a little longer — and we genuinely appreciate your patience as we work through applications carefully and respectfully. 

SERVICE AREA PREFERENCE

While we encourage all interested applicants to apply, we do give priority to those who live in, or near, our service counties: Santa Cruz, Monterey, Merced, San Benito, and Mariposa. Our mission of accessible, quality health care guided by local innovation leads everything we do, and having team members who are connected to the communities we serve strengthens our ability to deliver on that commitment. 

ABOUT THIS TEMP POSITION

This is a temporary position and the length of assignment is estimated to go from February 2026 to July 2026. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Medicare Care Management Manager (RN), this position:

• Supports the Medicare Dual Special Needs Plan (D-SNP) Care Management team with coordination of services and activities for members enrolled in D-SNP 
• Collaborates with internal and external partners to promote efficient care coordination and support members in navigating care transitions, appointments, and referrals 
• Contributes to the effective operation and improvement of Care Management D-SNP programs 

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here. 

• Knowledge of:
• The principles and practices of health care and health care systems 
• The principles and practices of customer service
• The principles and practices of health education  
• The diverse needs of the Medi-Cal and Medicare D-SNP populations
• Quickly learn, understand, and communicate the workings of the Alliance, particularly the Utilization Management and Complex Case Management, Community Care Coordination, ECM, and Member Services departments 
• Ability to:
  • Educate on care coordination for the D-SNP program and make presentations to individuals and groups
  • Interpret, explain, and apply policies, procedures, and guidelines 
  • Clearly, completely, and independently document, summarize and resolve member’s concerns and inquiries, and recognize those issues requiring escalation to a higher level 
  • Organize and prioritize work, follow up as needed, meet timelines, and ensure compliance with regulatory requirements  
• Education and Experience:
  • High school diploma or equivalent
  • Three years of experience in a health care setting that involved interacting with members, patients and/or providers in meeting service needs (an Associate’s degree in Health, Social Services or a related field or current certification as a Medical Assistant may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying 

COMPENSATION INFORMATION

The posted hiring ranges below represent a good‑faith estimate of what a temporary employee would be paid on this assignment. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to answer any questions that you have or share the applicable pay zone for your location if it’s not one of the typical areas included below. You can reach out to careers@thealliance.he