Care Coordinator( 8am-5pm EST)

<p><strong>About TailorCare</strong></p> <p>TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.</p> <p>TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.&nbsp;</p> <p><strong>About the Role</strong></p> <p>The Care Coordinator is part of our inbound call center team, often serving as the first point of contact for patients. This role is responsible for answering and transferring inbound calls as well as facilitating communication and collaboration between internal and external care teams. Care Coordinators play a key role in delivering a compassionate, patient-centered experience by listening, problem-solving, and connecting patients to the appropriate care team members.&nbsp;</p> <p>This position is a non-exempt (hourly) role.&nbsp;</p> <p><strong>Location</strong></p> <p>This role is 100% remote</p> <p><strong>Responsibilities</strong></p> <p>Call Center &amp; Patient Support</p> <ul> <li>Answer patient calls and transfer escalated patient issues to the appropriate team member or resources</li> <li>Provide excellent customer service by actively listening, resolving questions, or escalating issues as needed</li> </ul> <p>Care Coordination Tasks</p> <ul> <li>Identify, request, and collect necessary documentation from patients and community providers</li> <li>Support care teams with operational and non-clinical tasks</li> <li>Capture patient referrals through inbound fax</li> </ul> <p>Administrative &amp; Document Support</p> <ul> <li>Accurately document patient interactions and relevant details</li> <li>Ensure timely follow-up and completion of assigned tasks to maintain smooth care coordination</li> <li>Other duties may be assigned</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>High School Diploma / GED (or higher)</li> <li>Experience with escalated customer service issue resolution</li> <li>Knowledge of Google Suite products - Google Docs (create and e