CALL CENTER SERVICES REPRESENTATIVE I - 60044747

Requisition No: 857353 

Agency: Children and Families

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044747

 Pay Plan: Career Service

Position Number: 60044747 

Salary:  $35,397.96 annually / $1,361.46 bi-weekly 

Posting Closing Date: 08/07/2025 

Total Compensation Estimator Tool

Internal Agency Opportunity 

 

 Department of Children and Families

 

Call Center Services Representative I

 

Internal Only

 

 

 

Multiple positions available.

This posting will be used to fill position vacancies in Career Service.

Incumbents in this position report to the office, this is not a telework position.

Preference for Bilingual in Spanish/English or Creole/English.

Current employees will be compensated in accordance with the DCF salary policy.

The full-time work schedule is 40 hours per week, 8:00 am – 5:00 pm EST, Monday through Friday.

 

If this sounds like the job for you, please join our TEAM!

 

DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

 

To learn more please visit https://www.myflfamilies.com/.

 

What You Will Do:

The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.

 

The Typical Duties Include:

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. 
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.  
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. 
• Assists customers with referrals to other agencies and community resources.

 

Minimum Qualifications:

• Must be a current DCF Employee AND
• At least six (6) months working as a Call Center Services Representative I -OPS team member AND
• Two years of experience in clerical activities or public contact experience AND
• Must have the ability to attend a 8 –12 week mandatory paid training course.

 

Additional Information/Requirements:  

• Incumbents may be expected to work during emergency situations or natural disasters.

 

Benefits of Working for the State of Florida