Call Center Inbound Sales Associate

Company Description

Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver.

We understand that sitting at workstations and helping customers with their issues can be rewarding but also can get overwhelming at times. Our cheerful and fun break rooms help you relax and unwind from a hard work shift. Learning and development opportunities paired with a comfortable work environment make Telvista a place where talent thrives.

Job Description

Provide customer service via phone, chat, and/or email on client-specific issues while accurately capturing all related information in the proper client relationship management database; Determine the correct offer for each customer and solicit orders for services by performing the following duties (sales). 

Essential Duties and Responsibilities include the following. Other duties may be assigned

 • Answers incoming telephone calls, responds to customer questions, and solves problems according to standardized procedures while maintaining a courteous manner.

• Delivers quality customer service and builds relationships with prospective customers.

• Receives calls from prospective customers and explains the service offered.

• Informs current and prospective customers of promotions and new or upgraded products.

• Quotes prices and encourages customers to buy (sales calls).

• Explains product options, related charges, and mandatory disclosures clearly and concisely.

• Uses product information, client tools, scripting, and rebuttals to overcome resistance.

• Secures and places orders.

• Handles difficult and/or sensitive questions and emotional customers while maintaining a professional demeanor.

• Enters relevant customer payment information into the computer database system.

• Accesses account files, take orders, and processes orders.

• Asks appropriate questions and gathers information to determine customer needs.

• Enters alpha and numeric data via computer keyboard into an automated system accurately.

• Logs on and off the customer care system.

Able to navigate Web-based and phone systems.

• Uses client-specific reference materials and customer service skills.

• Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications

• 1 year of Sales Experience (preferably 2 years).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Qualifications The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.

Education and/or Experience: High school diploma or G.E.D. required; 2- or 4-year degree preferred. Minimum of six months of customer service and/or sales experience. Collections experience preferred. Must have general knowledge of sales terminology, concepts, practices, and processes.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine reports, and correspondence; to ask effective questions and present information clearly and concisely; to effectively and communicate with proper grammar and vocabulary; to demonstrate empathy and understanding to customer’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses. Consultative sales skills are required to assist in explaining product benefits and features, overcoming objections, and closing sales.

Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s; able to perform these operations using U.S. currency units.

Reasoning Ability: Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion. Ability to gain in-depth knowledge of the client’s processes, products, and services during new hire and ongoing training.

Computer Skills: Ability to listen and respond while keying into an automated system. Ability to learn to navigate client-specific screens in a Windows environment as required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successful