Call Center Customer Service Representative

We are looking for a dedicated and customer-focused Bilingual Customer Service Representative to join our auto glass team. The ideal candidate will be responsible for answering phone inquiries, processing transactions/payments, and ensuring a seamless experience for our clients.

Key Responsibilities: 

• Answer incoming calls and assist customers with inquiries about auto glass services.
• Process payments on-site and ensure proper documentation.
• Communicate effectively with customers in both English and Spanish.
• Manage and respond to customer inquiries via text line in a professional manner.
• Maintain a professional and friendly demeanor while handling customer concerns.
• Work 100% on-site to ensure hands-on support for customers and team members. 

Qualifications: 

• Bilingual English & Spanish required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle transactions and payments accurately.
• Comfortable working in a fast-paced environment.
• Basic computer skills for order taking and payment processing.

Compensation: $17/hr