Call Center Agent

SalesBizLab We are is seeking a Call Center Agent to provide excellent customer service and support to clients. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Dallas,TX

Responsibilities: 

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up on customer requests and provide information.
• Resolve customer concerns and escalate issues when necessary.
• Maintain accurate customer records and document call details in the system.
• Provide product and service information to customers.
• Work closely with other departments to ensure customer satisfaction.

Requirements:

• High school diploma or equivalent (Associate’s degree preferred).
• Previous experience in a call center or customer service role is a plus.
• Strong verbal communication and active listening skills.
• Ability to handle multiple tasks and remain professional under pressure.
• Basic computer skills and familiarity with CRM software.
• Problem-solving skills and a customer-first mindset.

Benefits:

• Health insurance (medical, dental, vision).
• Retirement savings plan (401k) with company match.
• Paid time off (vacation, sick leave, holidays).
• Opportunities for career advancement and professional development.