Cage Player Services Supervisor

Cherokee Casino West Siloam Springs is seeking a Cage Player Services Supervisor to be responsible for leading and managing the Cage and Player Services departments, ensuring smooth operations, and achieving department goals. This position requires a strong understanding of casino operations, including cash handling, customer service, and regulatory compliance. 

 

Schedule: Subject to change based on the needs of the business.

• 5 days a week; overnight shift starting at 10p or 11p

• Supervise and direct the work of Cage and Player Services staff, including scheduling, training, and performance evaluations. 

• Ensure compliance with all applicable regulations, including Title 31, and company policies. 

• Resolve guest complaints and disputes effectively. 

• Implement and oversee the casino's rewards program. 

• Compile and analyze daily, weekly, and monthly reports. 

• Oversee ATM and kiosk operations, including cash balances and reconciliations. 

• Verify funds and complete shift closeout procedures. 

• Ensure accurate and timely processing of all financial transactions. 

• Coordinate and audit operational and promotional inventory. 

• Maintain a positive and professional work environment for staff and guests. 

• Ensure the integrity and confidentiality of all guest information. 

• High School Diploma or GED. 

• 1-3 years of experience in cash handling, customer service, and/or casino operations. 

• Supervisory experience preferred. 

• Strong leadership, communication, and interpersonal skills. 

• Excellent customer service and problem-solving skills. 

• Strong organizational and time-management skills. 

• Proficiency in Microsoft Office Suite. 

• Knowledge of casino gaming operations and regulations. 

• Ability to work independently and as part of a team. 

• Ability to work in a fast-paced and often demanding environment. 

• Ability to work varied shifts, including weekends and holidays. 

• Ability to lift and carry objects up to 50 pounds. 

• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise. 

• Ability to obtain and maintain licensing by the appropriate gaming authority.