DIVISION DIRECTOR PATIENT SOLUTIONS, Southeast

Position Title: DIVISION DIRECTOR PATIENT SOLUTIONS, Southeast 

Salary: $95,000 - $100,000

Other Forms of Compensation: Bonus eligible 

 

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Summary

 Under the direction of the National Director of Patient Dining Services, this position provides hands-on training and leadership for the Morrison Region Patient Solutions Managers. As such, this position focuses on driving positive results for patient satisfaction and key operational metrics in designated Focus Accounts.  The position and the team at large is responsible for:

• Implementing Morrison branded patient service programs
• Training field personnel responsible for patient services 
• Communicating site specific metrics
• Support and participate in patient service trainings on-site, in classes or otherwise stipulated as needed.

Supervisory Responsibilities: Oversees Region Patient Solutions Managers.

 

 

Essential Functions and Responsibilities:

• Actively engaged in the training of Morrison Branded patient dining program standards
• Works closely with My Dining and Compass IT team members to support MyDining technology services for patient dining programs
• Communicates effectively to ensure all deadlines and financial goals are met
• Works closely with the corporate and regional team staff to support field and corporate initiatives.
• Collaborates with allied departments to help drive patient services to best success possible and target patient satisfaction goals.

Compliance expectations

• Completes all required documentation and reports in a timely, professional and thorough manner.
• Develops and analyzes budget data utilizing the established goals and objectives for the department.
• Communicates effectively with all team members, clients and customers.  This includes telephone, written, and electronic communication.
• Participates and attends company and client meetings, staff development, and professional programs, as appropriate.
• Reads and complies with all policies and procedures of Morrison and Compass as appropriate.
• Follows client facility, Morrison and Compass safety policies and procedures to include incident reporting.
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

Performs other tasks that may be assigned.

Qualifications:

Education and Experience:        

• Minimum of 3 years in Patient Dining services experiences in acute or long term care required. Multi-unit experience preferred.
• Must be willing to travel on a regular basis – ~50-75% of time.
• Demonstrates strong technical and scientific knowledge with an awareness of management consideration.
• Experience with regulatory standard compliance in healthcare and long term care preferred.
• Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet.
• Ability to effectively communicate, verbally and in writing, to all levels of persons
• Ability to effectively speak and present publicly

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other class