Room Service Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

The Opportunity:

The Four Seasons Resort Scottsdale is in search of an experienced and talented Assistant In Room Dining Manager to supervise and support our In Room Dining team and ensure service standards and guest experience are met and in line with Four Seasons standards.

Job duties include but are not limited to:

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.

• Control labor and operating expenses through effective scheduling, purchasing decisions, and inventory and control.

• Attend regular operational meetings to ensure effective coordination and cooperation between departments. 

• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. 

• Ensure guest amenities are delivered on time and to Four Seasons standards.

• Maintains outlet presence and follows up on guests requests and feedback 

• Ensures all restaurant and hotel policies are being followed and upholds accountability for team

• Ensures employee needs are met including tools to do job. Communicates needs and follows up on requests 

• Attends weekly operational meetings and communicates messages to create alignment with hotel strategic plan 

• Fosters strong relationships with departments within the resort 

Who We Look For:

The ideal candidate will have:

• College degree - preferably specializing in Hotel & Restaurant Management

• 1-2 years previous experience in an Assistant Manager role in Food & Beverage (preferably In Room Dining in a luxury hotel/resort)

• Requires working knowledge of Food & Beverage service, cost control, labor control,

• Experience with Opera PMS and Micros POS systems.

• The ability to stand/walk up to 8 hours per shift at times.

• Professional communication written and verbal in English (Spanish is preferred also)

• Proficient in Microsoft Office Suite and the ability to learn other proprietary computer based applications.

Some Benefits Four Seasons Employees Enjoy Include:

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive a