PRN Receptionist - Chambersburg - Days

Per diem (as needed)
Possible hours: Monday-Friday shifts between the hours of 5:45 AM and 9:30 PM, Saturday/Sunday shifts 7:00 AM-3:00 PM
No Holidays

Position Function:   Receives and directs patients and visitors at the reception desk.   Coordinates patient flow within the department and accurately processes patient information. Handles communications (telephone, fax, email) procedures in an efficient manner.  Collects patient payments (co insurance and or deductible).

Unit Based Essential Functions and Responsibilities

Core Values:  Service, Integrity, Compassion
1.   Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2.   Maintains confidentiality.
3.   Demonstrates dependability, to include attendance and punctuality.
4.   Is accountable - takes initiative and ownership of issues. 
5.   Displays a professional demeanor.  Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6.   Assumes personal responsibility for 2-way communication.  Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7.   Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8.   Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9.   Represents willingness/enthusiasm to create, embrace and facilitate change.
10.   Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11.   Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12.   Encourages others by providing recognition and support.  

Technical Excellence
1.   Thinks critically; utilizes sound judgment; promptly reports potential risks.
2.   Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3.   Maintains a level of computer literacy appropriate to their role.
4.   Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5.   Completes hospital-required reviews, e.g. HIPAA, safety, health screening, 
care concerns, and others as assigned. 
6.   Adheres to National Patient Safety Goals.

Job Class Specifics only for Diagnostic Imaging

1.    Maintains a neat, clean work area; communicates to housekeeping needs as appropriate. 
2.    Routinely demonstrates competency and adherence to all organizational safety directives and P&Ps including, but not limited to:  Fire, “Right to Know” (MSDS), HIPAA, Emergency Preparedness, Infection Control, Life Safety (Utilities), and department specific safety procedures as evidenced in daily performance of job functions and successful response to drills and incidents.      
3.    Verbalizes understanding of the hospital's quality model and quality tools.
4.    Demonstrates a willingness to accommodate overtime requirements, or changing priorities in the workplace.
5.    Prioritizes workload at the beginning of the shift in order to maintain efficient patient flow.
6.    Recieves all patients at the reception window in Diagnostic Imaging or MRI; adheres to and implements positive customer service behaviors in a consistent manner. 
7.    Answers telephone in reception area; responds to requests for information.  Refers calls to appropriate staff as necessary; takes complete phone messages to include caller inquiry, name, date, time and response requested.  Displays proper telephone etiquette at all times; demonstrates the ability to use the telephone system properly and effectively.  Places outgoing or transfer calls as requested.
8.    Completes check-in process for all patients and prints face sheets.  Reviews face sheet with each patient for any pertinent insurance authorization information and signatures.
9.    Checks for accuracy of registration to include correct name, date of birth, medical record number, and account number.
10.    Reviews patient order, assuring that correct ordering doctor is listed on all orders.  Assures that any additional report requests are added in Meditech, Synapse or Valco scanning.  Adds fax requested information in Meditech Process Orders.
11.    Reviews physician order for documented chief complaints and medical necessity information including ICD9/10 codes.  Identifies pertinent findings, independently se