Caesars Rewards Representative
Caesars EntertainmentAbout the role
JOB SUMMARY
The Caesars Rewards Representative – Premium Slots is responsible for soliciting and identifying new premium slot customers for the Caesars Rewards Program. This role provides fast, friendly, and excellent service while enrolling new members on the casino floor. Representatives maintain accurate customer information, uphold high standards of data integrity, and promote Caesars Rewards benefits and promotions to enhance guest engagement and loyalty.
HOW YOU WILL CREATE THE EXTRAORDINARY
Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program.
Issue point vouchers and complimentary items based on customer account information.
Acknowledge, greet, and engage customers in a friendly and professional manner.
Create and issue Caesars Rewards cards while promoting program benefits and related promotions.
Maintain database integrity by following high standards of data entry.
Ensure protection of customer rewards, personal information, and credit lines.
Promote Caesars properties by interacting with guests in an enthusiastic, helpful, and friendly manner.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
WHAT YOU WILL NEED
Previous commission, telemarketing, or retail sales experience preferred.
Previous customer service experience with proven ability to provide courteous, friendly, and efficient service.
Excellent interpersonal and communication skills.
Basic computer experience required.
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