Associate Operations Manager, Marketplace Trust

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and sellers, Poshmark brings together a vibrant community to express themselves and share their love of fashion and more.

Poshmark focuses on people -- through this we create empowering communities driven by passion and mutual support. Each member of our team embraces their uniqueness, which allows us to welcome others and drive innovation through dynamic thinking, collaboration, and diversity.

The Marketplace Trust team is responsible for mitigating content and abuse-related risks to Poshmark with a scope that falls under five main areas: Content Policy, Intellectual Property Operations, Prohibited Content, Scaled Abuse, and User Safety. As an Associate Operations Manager, Marketplace Trust, you will be responsible for monitoring activities and projects related to the daily operations, resources, and systems of the Marketplace Trust team, ensuring efficient and effective performance. This full-time position reports to the Director of Marketplace Trust.

Responsibilities:

The following are examples of core duties that are considered essential responsibilities of the Associate Operations Manager, Marketplace Trust. Additional duties may be assigned as needed.

• Maintain a deep understanding of all tools and technical systems within the team’s domain by proactively resolving knowledge gaps, creating resource materials, and serving as a point of contact to clearly explain various technical systems
• Prioritize and distribute daily work assignments to a distributed global team in support of key performance metrics, shifting resources as necessary to meet service level agreements. This includes optimizing operating processes and identifying opportunities for improved efficiency
• Manage vendor service relationships and ensure external partners are equipped to effectively complete assigned tasks from both a technical and operational standpoint
• Drive and inspire operational excellence and standard processes across all Marketplace Trust teams by leading collaborative process improvement discussions and advocating for measurable, high-ROI solutions
• Develop and maintain an appropriately ambitious productivity framework and assist with setting performance expectations for a team of specialized associates balancing multiple types of work
• Deliver reports on operational health, project progress, anticipated obstacles, and data-supported resourcing recommendations
• Manage team-wide operational projects including working closely with product and engineering teams to address bug reports and validated optimization requests, and support the implementation of new features, tools, and processes

Requirements:

• Travel to Redwood City, CA office Mondays, Wednesdays, and Thursdays
• 3+ years experience in Trust & Safety operations, preferably in fraud or policy enforcement
• Comfortable working with sensitive content including but not limited to hate, violence, and nudity
• Demonstrated success implementing scalable solutions to complex operations challenges
• Excellent communication skills with the ability to influence technically diverse audiences
• Experience working collaboratively to measurably improve processes
• Familiarity and demonstrated experience with basic project management principles
• Basic knowledge of Looker or other data visualization tools
• Basic knowledge of Jira or other bug and project tracking systems
• BA or BS degree is preferred

Salary Range$93,000—$113,000 USD

About Us

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, Australia, and India, is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for in