Head of Customer Success (Ireland)

About Us

At 4AG Robotics, we’re wired for solving tough problems - and mushroom harvesting with robots is about as tough as it gets. We solve the critical labour shortage for farms by building robots that pick, trim and pack mushrooms. 

We are a team of builders that like to move fast and embrace the uncertain process of innovation - because every breakthrough comes with a few mistakes along the way. Our robots are already working on six of the world’s largest mushroom farms - and this is just the beginning.  We are working at the cutting edge of robotics in real-world environments, leveraging the latest advances in AI and robotics to solve a previously intractable problem.

If you want to be at the cutting edge of robotics and are deeply motivated to deliver customer value in real-world settings, you’ll find your spot here. Join us and help reshape the future of farming with grit, brains, and a team that actually gets things done.

The Opportunity

We are seeking a Head of Customer Success (Ireland) to own and drive customer outcomes as we expand across Ireland. This is a senior, hands-on role for someone who thrives on ensuring customers get measurable value from their investment and can leverage those results to grow each account. 

This isn’t a desk job. You’ll be on farms, leading deployments of complex robotics systems that use computer vision and cutting-edge AI to harvest at a commercial scale. You’ll work side by side with growers to reshape their operations around automation, prove out ROI, and turn those results into expanded partnerships. 

Based initially in Monaghan, this is a senior, hands-on role with real ownership. You’ll be responsible for the customer success strategy and execution. You will own the end-to-end customer journey, from deployment through to proven ROI, ensuring every farm sees real, quantifiable value from their harvesting robots. With those results in hand, you will lead account expansion efforts, helping customers scale their automation further across their operations.

What You’ll Do

• Own customer outcomes across Ireland, ensuring every farm gets measurable and growing ROI from their harvesting robots
• Lead deployments of technically complex systems (software and hardware), personally overseeing critical rollouts to ensure they deliver results from day one
• Drive ongoing operational success at each farm - training customer teams, reshaping workflows and growing practices, and ensuring the robots are running at peak performance
• Turn proven results into account expansion, growing the scale of automation within each farm
• Build trusted, executive-level relationships with customer stakeholders, becoming their strategic partner for automation
• Define and continuously improve the processes, playbooks, and metrics that drive customer value and retention
• Serve as the senior escalation point for key customer relationships and complex technical challenges
• Partner closely with Product, Engineering, Sales, and Operations to feed customer insights back into the business and align execution with customer needs
• Build the playbook as you go, create the processes, tools, and metrics that will scale customer success across Ireland, while never losing focus on delivering results right now

What Success Looks Like

• Customers are seeing clear, measurable ROI from their robots, which is growing over time
• Farms are adapting their operations to maximise automation, with your guidance driving the change
• Proven results are converting into account expansions, with customers scaling up their automation footprint
• Customers see you and 4AG as a trusted strategic partner, not just a technology supplier
• Deployments land smoothly and translate into rapid operational success
• Customer insights are flowing back into the business, shaping how we build and improve

 What You Bring

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role, with a track record of driving measurable customer outcomes
• Experience deploying and supporting technically complex systems