At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re looking for a Research Program Manager to help us accelerate the impact of our Research team by taking point on building an industry-leading Research Operations practice. Working closely with leadership, other Researchers, and our stakeholders, you will play a pivotal role in building an ethical, scalable, efficient, and impactful research practice to foster customer obsession and build a deeper understanding of everyone who uses Webflow.

On our team, you will effectively collaborate with cross-functional partners and stakeholders to identify friction, diagnose problems, and plan, develop, and implement solutions to optimize our research process. You will take ownership over the tools, knowledge, support, and processes our teams need to conduct research efficiently and with the highest quality possible.

About the role:

• Location: Remote-first (United States, Mexico City; BC & ON, Canada)
• Full-time
• Permanent
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• United States  (all figures cited below in USD and pertain to workers in the United States)
  • Zone A: $158,000 - $218,000
  • Zone B: $149,000- $205,000
  • Zone C: $139,000 - $192,000
• Mexico (figures cited below are in MXN and pertain to workers in Mexico)
  • MXN 761,500 - MXN 1,001,400
• Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
  • CAD 180,000- CAD 248,000

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Head of Research

As a Research Program Manager, you'll 

• Contribute to participant recruiting and the development of a diverse and engaged participant pool.
• Diagnose and fix operational inefficiencies in our Research Engagement process.
• Evaluate how research is dispersed and consumed within Webflow to optimize for quality, coherency, and impact.
• Assess, procure, and manage vendor relationships, including freelancers, agencies, and software tools.
• Help evangelize and education Product, Marketing, Customer Success, and other teammates on the impact of research, how to engage with their Research partners, and current industry best practices.
• Build and manage Research assets, including dashboards, screeners, playbooks, templates, guides, and other documentation.
• Mentor and coach Researchers, ResearchOps staff, and Webflowers executing self-service Research projects.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you:

Requirements:

• Experience working in a Research Operations role and/or as a Researcher with demonstrated ability to think systematically about the research engagement process and how it can be improved.
• Comprehensive understanding of Product/Design/User Research as it applies to cloud-based technology, as well as the role Research Operations plays in this setting.
• Demonstrated skills for collaborating closely with other Researchers, Designers, and Product Managers, particularly in a facilitation or coaching role.
• The ability to think systematically, identify widespread issues and proactively build proposals of how we might fix uncovered issues.
• Strong oral and written English skills a must.

You’ll thrive as a Research Program Manager if you…

• Are self-motivated, detail-oriented, and able to work effectively and authoritatively with cross-functional teams and stakeholders.
• Have strong time management and prioritization skills with the abilit