Assistant General Manager - DC Talent

NANDOS’ VISION

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it’s consumers’ needs - and endures over time through genuinely putting people at the heart of what we do.  We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

 

ASSISTANT GENERAL MANAGER (Assistant Patrão)

Being an Assistant Patrão at Nando’s means stepping into the restaurant each day with Pride, Passion, Courage, Integrity, and Family at your core. You bring energy, fun, and focus to every shift—firing up Nandocas, supporting your Patrão, and helping deliver brilliant shifts that make our restaurants feel alive. You lead shoulder‑to‑shoulder, shaping the atmosphere, coaching in real time, and inspiring belief and confidence across your team. You are a culture carrier, a coach, and a catalyst for growth—helping Nandocas become their best selves, both inside and outside of Nando’s.

 

Your Purpose

As Assistant Patrão, you are the second‑in‑command—the operational engine that keeps the rhythm of the restaurant strong week after week. You bring the vision of the restaurant to life, running brilliant shifts, developing Nandocas, improving KPIs, and protecting Nando’s experience. You support your Patrão in all aspects of people, brand, commercial performance, and Changing Lives—ensuring the restaurant delivers 14 Brilliant Shifts consistently.

 

Scope & Span of Accountability

You operate with a weekly horizon while supporting elements of the annual plan. You oversee deployment, rotate ownership, training cadence, coaching rhythms, and the day‑to‑day people processes that set the team up for success. You lead shift excellence across all channels, elevate brand execution, and help convert weekly goals into real results.

 

Key Focus Areas & Responsibilities 

People — Grow, Inspire, and Lead the Restaurant Family

You bring Nando’s values to life across every shift. You coach, motivate, and ignite Nandocas—connecting them to the restaurant vision and KPIs. You support your Patrão in hiring, onboarding, and developing capable Nandocas; spotting potential early; and growing individuals into future Shift Leaders and managers. You foster belonging, fairness, psychological safety, and team wellbeing—ensuring everyone feels welcome, supported, and empowered to shine.

 

Brand — Deliver a Fired‑Up Nando’s Experience

You role‑model hospitality excellence and coach Nandocas to create memorable customer experiences. You ensure the full customer journey is delivered brilliantly—whether in‑restaurant, takeaway, or delivery—protecting the primacy of the eat‑in experience. You maintain consistency of standards, complete quality checks, support customer recovery, and bring local and national marketing plans to life.

 

Commercial — Fuel Weekly Performance

You bring commercial KPIs to life on shift—managing labor to forecast, reducing waste, adjusting levers to protect speed and quality, and supporting your Patrão to drive sustainable sales. You make smart, informed decisions that balance cost control and customer experience, helping grow the restaurant in a way that delights guests, uplifts Nandocas, and improves the bottom line.

 

Changing Lives — Make a Difference Every Day

You help create daily moments that change lives—building confidence, nurturing belonging, and giving opportunities to individuals others might overlook. You support scheduling fairness, support wellbeing conversations, champion community partnerships, and help the restaurant deliver on sustainability goals such as reducing waste, recycling, and energy usage.

 

Decision Authority

You lead multiple shifts each week and make operational decisions around deployment, cross‑training, customer recovery, and stock adjustments. You escalate complex ER, safety, or financial issues to your Patrão and support the execution of corrective actions and weekly plans.

 

Risk & Compliance

You uphold daily food safety; H&S, and audit routines—ensuring logs, checks, and compliance activities are consistently completed. You support people compliance: Right to Work, contracts, training completions, and safe operations—helping protect the Nando’s brand and legal posture.

 

Core Outcomes & Measures

• Happy Nandocas: engaged, confident teams;