Head of Global Pre-Sales

Job Summary:

The Head of Global Pre-Sales will lead and develop a world-class global pre-sales team, ensuring seamless technical engagement across both pre-sales and post-sales cycles. This role focuses on engaging prospects to drive successful pre-sales outcomes and fostering long-term relationships with existing customers.

Overview:

As the Head of Global Pre-Sales, you will play a pivotal role in driving the success of our sales organization by leading, developing, and scaling a world-class global pre-sales team. You and your team will serve as the glue—the critical fabric that ensures seamless technical engagement across both pre-sales and post-sales cycles. Your focus will be on not only engaging prospects to drive successful pre-sales outcomes but also fostering long-term relationships with existing customers to expand their use of Team Cymru solutions. 

The ideal candidate is a seasoned leader with extensive experience working with large enterprise accounts, including Fortune 500 companies, and has a deep understanding of threat intelligence or adjacent technologies. You'll help build a pre-sales function that engages with prospects and customers alike, ensuring their success with our solutions post-sale and driving continuous value.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the pre-sales team.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Performs other related duties as assigned.

Duties/Responsibilities:

• Build, lead, and inspire a high-performing global pre-sales team aligned with Team Cymru's vision.
• Manage and grow relationships with large enterprise accounts, demonstrating the value of our solutions.
• Collaborate with sales, product, marketing, and customer success teams for impactful engagements.
• Ensure the pre-sales team delivers a best-in-class customer experience, tailoring solutions to meet customer needs.
• Develop and implement global processes and best practices for consistency and scalability.
• Monitor team performance and optimize processes for efficiency and customer satisfaction.
• Represent Team Cymru at industry events, webinars, and conferences.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced and sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• 10+ years of experience in pre-sales engineering or solutions architecture, with at least 3 years in a leadership role.
• Deep expertise in threat intelligence, cybersecurity, or related fields.
• Proven success working with enterprise clients, particularly in Fortune 500 companies.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Availability to travel as needed.

Location: Remote

Why Team Cymru?

Impactful Work: Join a team that’s making a real difference in global cybersecurity, helping to protect some of the world’s largest and most complex organizations.
Innovative Culture: Be part of a forward-thinking, innovative company that values diversity and fosters a collaborative environment where ideas are encouraged and people are empowered to do their best work.
Global Reach: Work with a diverse, international team, interacting with customers and colleagues from all over the world.
Customer Success: Play a key role in helping our customers not only adopt our solutions but grow and thrive with them post-sale.

Team Cymru offers a range of great benefits and perks for U.S. employees:

• We're a remote-first organization, so you can work from wherever you're comfortable.
• Enjoy 100% employer-funded health, dental, and vision benefits for yourself and your dependents.
• Take advantage of 4 weeks of Paid Parental Leave.
• Rest easy with life insurance coverage.
• Plan for the future with a 401(k) that includes employer matching.
• Earn rewards and bonuses for your hard work.
• Take a well-deserved break with a generous 28 days of vacation plus holidays.
• Wind down at the end of the year with a company break.
• Acces