Sr. Associate Member Payment Representative (Perm - Hybrid at our Chicago HQ near O'Hare Airport)

In this role, you will be responsible for demonstrating high proficiency, in complex operational tasks and projects related to critical functions. Act as a subject matter expert for the functions of the department and serve as the primary contact and customer service representative for the department.

Responsibilities

• Process incoming/outgoing domestic and international wires promptly following procedures.
• Understand and adhere to OFAC policy during the wire screening process and assist in wire including testing, communication with the team, and writing procedures.
• Ensure compliance with government and NACHA rules and regulations and attend training for new regulations. Update procedures and training for frontline employees and appropriate headquarters staff.
• Ensure originations are set up correctly for loan payments or another type of originations required.
• Ensure that new member application, telephone and online banking ACH authorizations are processed. Provide support for front-line questions regarding ACH products.
• Ensure timely delivery of member requests for special handling of check orders, adjust accounts for and submit checking discrepancy claims and handle the initial process of claims of forged endorsements, or stolen checks.
• Balance share draft reports and research balancing exception reports and posts items to members' accounts. Review, process and adjust member’s accounts for share draft clearing discrepancies on the exception report.
• Participate in projects related to checking including testing, return cash letters, advanced warning reports and communicating with the team, and updating procedures.
• Ensure non-ACH payroll files are received on time and balance the amounts posted to accounts. Reverse payments and deposits to balance the return cash letter and assist various departments with adjustments related to returned checks.
• Respond to inquiries presented by internal customers and work with other departments and 3rd parties regarding member issues.

 

 

Education:

• High School or Equivalent - Minimum
• Bachelor’s Degree - Business, Finance, Accounting or Related – Preferred

 

Years of Experience:

• 3 years - Automated Clearing House, check processing, wire transferred or related - Minimum

 

 

 

Compensation & Benefits:

 

Typical hiring range:‏‏‎ ‎$25.38 ‎-‏‏‎ ‎$34.90 Hourly. Actual compensation will be determined using factors such as experience, skills & knowledge. 

 

Additional Compensation: Annual performance bonus 

 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

 

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

 

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

 

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.