Dual Rate Food & Beverage Cashier, Starbucks (Full-Time; Varied)

JOB DESCRIPTION

JOB TITLE:

Dual Rate Food & Beverage Cashier

GRADE/FLSA STATUS:

H8/16-Non-Exempt 

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Food & Beverage

DEPARTMENTS:

Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, 

Lobby Café, Guy Fieri, Starbucks Cherokee Tower, Landing Café, Food Market, Truffles Pub

REPORTS TO:

Supervisor, Food Service

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary.”

• Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate. 

JOB SUMMARY

The Dual Rate Food & Beverage Cashier is a hybrid position that works as a Food & Beverage Cashier on some days and as a Food Service Supervisor on others. Team Members’ responsibilities vary based on that outlet’s operational needs. In the cashier capacity, the position provides warm, attentive guest service, processes payments accurately, assists with seating and guest inquiries, and helps maintain a clean and organized environment. In the supervisory capacity, the role supports daily food‑service operations by guiding team members, ensuring product and service standards are met, assisting with scheduling and reporting, and leading shift‑level communication and service recovery efforts.

When assigned to the Employee Dining Room (EDR), the Dual Rate Food & Beverage Cashier may perform additional back‑of‑house and food‑service duties. These responsibilities include assisting behind the serving line as needed, supporting food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers. The role helps maintain efficient EDR operations while upholding all food‑safety and quality standards.

When assigned to Room Service, the Dual Rate Food & Beverage Cashier is responsible for managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records. The role requires strong menu knowledge, accurate order‑taking, and timely processing of guest requests, including VIP comp orders. Additional duties include verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room service equipment and supplies. The position supports smooth in‑room dining operations while ensuring prompt, professional guest service.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values & Strategic Support

• Model the organization’s mission, values, ethics, and service culture in all daily interactions.
• Support departmental goals by following and helping implement established plans, procedures, and improvements.
• Identify operational challenges or inefficiencies and communicate or recommend solutions to enhance service and efficiency.

Operational Excellence & Area Oversight

• Perform daily operational tasks accurately, efficiently, and in alignment with established standards and procedures.
• Assist with coordinating workflow, task assignments, and coverage to support business needs