Senior On-Site Service Specialist
RICOHAbout the role
Senior On-Site Service Specialist-Print Production, Mailroom Services
Senior On-Site Services Specialist
Join our team as a Senior On-Site Services Specialist, where you'll play a key role in delivering exceptional workplace support and customer service. This position is ideal for candidates who enjoy a variety of responsibilities, including print production, mail and shipping services, document management, hospitality support, and office operations.
What You'll Do- Operate high-volume print, copy, scanning, and bindery equipment.
- Provide basic troubleshooting, maintenance support, and service coordination for office equipment.
- Manage incoming and outgoing mail, shipping, receiving, and distribution services.
- Support meeting and conference room setups and workplace hospitality services.
- Respond to employee and customer service requests with professionalism and urgency.
- Maintain supply inventories, service logs, and operational records.
- Deliver completed projects and materials throughout the facility.
- Support reception, file management, and other administrative services as needed.
- Assist with office moves, light facilities support, and other site operations activities.
- High School Diploma or GED required.
- 1–2 years of experience in print, mailroom, office services, customer support, hospitality, or a related environment.
- Proficiency with Microsoft Office and general office technology.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently, manage multiple priorities, and adapt to changing needs.
- Experience with shipping/receiving, document services, or production print environments is a plus.
- Ability to lift up to 50 lbs. and perform physical tasks, including standing, walking, and moving throughout the facility.
This is a highly visible role that offers exposure to multiple business functions, opportunities to build customer relationships, and the chance to make a direct impact on the daily workplace experience.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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