Global Collections Director

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

The Global Collections Director role is a key member of the Invoice to Cash global leadership team and is responsible for overseeing our global collections operations. This role will drive collection strategies, analyzing financial data, optimize cash flow, reduce delinquencies, and enhance customer relationships while ensuring compliance with financial policies and local regulations. This role will partner and collaborate with key internal stakeholders such as Finance, Sales, Customer Service, and Legal to establish best practices and improve overall collection efficiency.

What You'll Bring:

• Bachelor’s degree and 10+ years’ of B2B collections leadership experience

• Previous experience leading a global function

• Experience collection tools and enterprise systems

• Availability for occasional international travel as needed

• Establishment and execution of the B2B collections strategy

 

Impact You'll Make:

Collections Strategy & Operations

• Lead the global collections function, ensuring consistent and efficient collections processes across all regions.

• Monitor daily operations, ensuring that collections activities are efficient, effective, and in line with company policies.

• Develop and implement collection strategies to optimize DSO (Days Sales Outstanding), improve cash flow and reduce bad debt.

• Partner with internal teams to analyze customer accounts, payment trends, and risk factors to drive proactive collections.

• Ensure compliance with company policies, contractual terms, and local regulatory requirements in each operating country.

• Manage escalations and complex collection cases, including dispute resolution and customer negotiations.

Team Leadership & Development

• Oversee and manage a global collections team currently based primarily in U.S. UK, Canada, Costa Rica, and India.

• Set clear performance goals and KPIs for the collections teams, ensuring alignment with company objectives.

• Provide training, mentorship, and professional development opportunities to enhance team capabilities.

• Foster a collaborative and high-performance culture within the collections organization.

Process Improvement & Automation

• Identify and implement process improvements, automation, and technology enhancements to streamline collections operations.

• Work with IT and Finance teams to optimize collection tools, reporting dashboards, and ERP integrations.

• Standardize collections workflows and best practices across all locations to improve efficiency and effectiveness.

Stakeholder Collaboration & Reporting

• Partner with Finance, Sales, and Customer Support teams to ensure a customer-centric approach to collections while achieving cash flow targets.

• Collaborate with other departments (e.g., accounting, legal) to address complex collections issues.

• Maintain positive relationships with clients, ensuring respectful and professional communication during collections efforts.

• Resolve disputes, inquiries, and issues related to outstanding debts.

• Drive cross-functional initiatives to improve customer payment behavior and reduce disputes.

• Monitor the status of accounts receivable, analyze aging reports, and recommend actions for overdue accounts.

• Prepare and present regular reports to senior management on collections performance, bad debt, and recovery trends.

• Track and report on key performance indicators (KPIs).

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Qualified applicants with arrest or conviction records will be consider