Senior Technical Analyst

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

McDonald’s is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to transform data into actionable insights and drive operational excellence across our organization. We are seeking a dedicated team member who will play a pivotal role in bridging the gap between our technology stakeholders and the observability and AIOps teams.

 In this role, you will act as a crucial liaison, representing the voice of technology during the development of processes and governance frameworks that will bring our new function to life. Your expertise in IT operations and observability, combined with your excellent communication skills, will be essential in informing the design of critical capabilities such as incident management, monitoring, and automation. You will ensure that future state processes are aligned with both upstream and downstream teams across the tech ecosystem, fostering a collaborative and cohesive environment."

Responsibilities

• Automation: Implement AI-driven automation to enhance the efficiency of IT operations.
• Monitoring and Maintenance: Utilize AIOps tools to monitor systems, detect anomalies, and predict potential issues before they impact operations.
• Data Pipeline Management: Develop and maintain ETL pipelines within Cribl to ensure data collection and processing.
• Collaboration: Work closely with development, operations, and observability teams to integrate AI solutions into the everyday workflow.
• Incident Management: Employ AIOps for proactive incident management and resolution.
• Performance Optimization: Continuously optimize system performance using AI insights and recommendations.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is: 112860 - 143900 per year 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

Technical Skills Required:

• AIOps Platforms: Familiarity with platforms such as Moogsoft, BigPanda, or IBM Watson AIOps.
• Programming: Proficiency in languages such as Javascript, Python, Java, and Bash.
• Cloud Native Expertise: Experience with Docker, Kubernetes, AWS, Google Cloud, or Terraform.
• Machine Learning: Understanding of machine learning concepts and frameworks.
• Problem-Solving: Strong analytical and problem-solving skills to address complex IT issues.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, cal