Regional Director Fraud Management, Americas

The Regional Director of Fraud Management, Americas is responsible for safeguarding the organization against fraudulent activities within the Travel and Mobile Device and Digital Risk (MDDR) lines of business in the Americas region. This role involves leading fraud management teams, developing strategies to prevent and detect fraud, and ensuring compliance with relevant regulations. The role will collaborate across departments, manage fraud detection systems, and stay informed about emerging fraud trends.

 

Primary objectives include the evolvement of Anti-Fraud expertise and the enablement of bundling knowledge and cross learning of best practices throughout the organization. In addition, the continuous conduct of Fraud analysis on a local level and the execution of Fraud trainings and the implementation of Anti-Fraud measures or tools are an integral part of this role.

This role is placed in the Central Team within our Operations and Steering Transformation Division and reporting directly to the Global Head of Fraud management.

 

This is a U.S. based remote position with preference given to qualified candidates located in or within proximity to Richmond VA.

 

What you will do:

 

• Formulate and implement comprehensive fraud prevention and detection strategies across Business Units in the region and Global Competence Centers (GCCs), ensuring alignment with organizational goals and the 'Zero Tolerance' policy.
• Recruit, train, and manage fraud management teams, ensuring optimal coverage and performance in all relevant Business Units and GCCs.
• Work an optimum process to integrate the extended capacity that may be created (to support BUs) in different locations (aka Global Competence Centers, GCCs) and optimize the overall performance through effective segregation of duties between the local team in the BUs and the team at GCCs.
• Establish and maintain documented fraud referral processes, ensure the execution of Standard Operating Procedures (SOPs), and integrate fraud prevention measures into daily operations.
• Oversee the implementation and management of advanced fraud detection systems, and work to optimize business rules and fraud detection processes. Leverage the existing technology framework and evaluate alternate/additional tools available to be able to generate suspected fraud alerts out of the claim’s inflow.
• Provide ongoing training and development for fraud teams, foster team engagement, and recognize superior performance within the team.
• Monitor, analyze, and report key fraud-related indicators, delivering precise and timely updates to stakeholders while driving continuous improvements in fraud prevention strategies.
• Lead investigations into high-value or sensitive fraud cases, coordinating with legal and law enforcement teams as needed.
• Maintain constant dialogue with the BU Claims Teams and ensure their timely training around frauds and the referral process.
• Engage with senior leadership and stakeholders by regularly presenting detailed updates and reports on fraud management initiatives, ensuring clear, concise communication and alignment with organizational goals.
• Lead the fraud awareness programs in the BUs and follow the defined rhythm ensuring training of all new employees joining the company.
• Drive the Fraud Maturity in the BUs in the allotted region aligned to the requirement in Group Standards.

 

 

What you will bring

 

• Bachelor’s de