DEXIS Business Process Engineer, Customer Experience (Hybrid-Brea, CA)

Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.

Who is DEXIS and why should you join the team??

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer:

• Competitive Pay and Sign on Bonuses.
• PTO, Sick Time and Paid Holidays.
• Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
• 401K – company match starting DAY ONE!!!!
• Community involvement opportunities & employee appreciation events.
• Newly renovated, state of the art, climate-controlled facility.
• Newly built 1200 sq fitness room.
• Gourmet coffee, beverages, snacks, and lunches are available in our café.
• Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!

Where are we?

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.

JOB SUMMARY:

The DEXIS Business Process Engineer will analyze and optimize business processes that improve the customer experience. This position will collaborate primarily with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery. This position will also require collaboration with many other areas of the business (e.g., operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams) to properly analyze process and data requirements both upstream and downstream before implementing solutions.

Job Requirements:

This role requires strong written and verbal communication skills, solid business and management understanding, and proficiency with computer systems and software. The ideal candidate brings a positive, cooperative attitude, strong customer‑facing soft skills, and the ability to work effectively across teams while also stepping into leadership when needed. They must be results‑driven, influential, and capable of driving key initiatives.

The candidate should be self‑sufficient, enthusiastic, task‑focused, and committed to continuous improvement and change leadership. They must also be a logical and creative thinker, confident, poised, and able to create strong personal impact. Flexibility and adaptability are essential, along with the credibility to influence others effectively. The candidate should be growth‑minded and able to articulate—or be willing to learn—the DBS philosophy.

REQUIREMENTS:

• Bachelor’s degree in Industrial Engineering, Business, Information Systems, Operations, or Supply Chain.
• 2+ years of process‑improvement experience in a service or transactional environment.
• 2+ years working with ERP and CRM platforms.
• Experience leading cross‑functional initiatives and supporting solution testing/UAT.
• Travel up to 10%, as needed.

PREFERRED QUALIFICATIONS:

• 5+ years of call center and customer service experience
• Back-end E-commerce experience
• Lean Six Sigma certification desirable.
• Driven & experienced in process improvement.
• Experienced in Project Management, Process Flow Mapping
• Excellent Communication skills in written and verbal form.
• Familiar with Agile methodology.
• Dental industry experience.

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Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  A