Regional Commercial Manager - Southeast Region

Job Title: Regional Commercial Parking Manager
Department: Commercial Parking Operations
Reports directly to: Commercial Parking Regional Director
Schedule: Full Time
Status: Exempt
Compensation: Salary plus bonus opportunities 
(Salary can vary depending on market and applicable experience)

Position Summary:
The Regional Commercial Parking Manager is a capable, hands-on leader responsible for overseeing multiple hotel self-parking operations and managers within an assigned region. This individual ensures operational excellence, mentors, and develops team members, and maintains exceptional service standards. Success in this role requires strong business acumen, the ability to build and grow client relationships, and a commitment to achieving financial targets.

Primary Objective:
The primary objective of this position is to expand and enhance the assigned region by increasing both the number of accounts and the financial performance of existing accounts. Key activities include generating leads, securing new business, nurturing client relationships, and strengthening financial reporting.

Duties and Responsibilities

Operational Leadership:
In this capacity, the Regional Manager provides leadership and oversight for all assigned locations and associated teams. Working closely with operations management, the Manager sets and refines performance measures to maintain high-quality service. A key element of this role is the implementation of strategies designed to streamline operations, uphold efficiency, and ensure compliance with company standards. The Regional Manager also directs the adoption of corporate initiatives and best practices across the region.

Business Development:
To support continued growth, the Regional Manager proactively seeks out new business opportunities by leveraging company marketing resources and engaging potential clients. This includes promoting various services, such as valet parking, self-park, and other revenue-generating offerings. Additionally, the Manager collaborates with Human Resources and Division Leadership to develop market-competitive programs that support broader organizational goals.

Financial Management:
Financial oversight is a critical responsibility, involving the creation, review, and maintenance of revenue reports, budgets, profit-and-loss statements, and other accounting documents. The Manager ensures labor and non-labor budgets are managed efficiently across locations within the region. Regular communication with senior leadership includes weekly written and verbal summaries, as well as active participation in operational meetings to address financial performance and strategic adjustments.

Team and Client Engagement:
Another integral aspect of the role is the recruitment, hiring, and onboarding of managers who can effectively support local operations. The Regional Manager fosters a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction. Beyond internal teams, the Manager is responsible for strengthening client relations, building trust, and identifying new opportunities for partnership and growth.

Travel and Communication:
Due to the geographic scope of the role, travel may be required up to 50% of the time, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, and the Regional Manager provides consistent updates and performance insights to leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.

Supervisory Responsibilities:
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and