Digital Operations Implementation Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We welcome applicants from anywhere in the U.S.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Digital Operations Implementation Consultant role is a professional client interacting position, which focuses on a range of implementation activities designed to achieve a high level of customer service and satisfaction during the implementation of an electronic data exchange (EDX) feed with Sun Life.  This position is also responsible for some testing of EDX files.  The Digital Operations Implementation Consultant requires a high level of independent judgement and decision making throughout the implementation and testing process.

How you will contribute:

• Research and resolve complex data exchange issues
• Test EDX files with Trading Partners for new employer groups
• Support renewal cases with changes to their feed structure
• Production and File Coding support for the Data Operations Specialist
• Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
• Manage the implementation schedule
• Completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation
• Be the point of contact for the broker and policyholder for all feed questions during the implementation
• Ensure smooth transition to production from testing
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities

What you will bring with you:

• Ability to work with a diverse range of people
• 2+ years’ experience working with EDX feeds between insurance carriers and Benefit Administration platforms
• Ability to communicate and translate IT requirements to customers
• Ability to analyze information, prioritize and solve recurring issues
• Ability to work on multiple projects with designated timelines
• Ability to develop and manage relationships with Trading Partners
• Experience in a client facing role
• Excellent organization and time management skills
• Critical thinking skills - using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Must work efficiently and effectively as a team and independently to identify best practices
• Ability to combine pieces of information to form general rules or conclusions
• Ability to be innovative and creative
• Demonstrated proficiency with PC software, with emphasis on Microsoft Office Suite and web tools for conferencing

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and S