Patient Experience Representative I-Inpatient (onsite)

Status

Part-Time

Standard Hours per Week

8

Job Posting Category

Administration

Job Posting Description

Position Summary/ Department Summary:
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.


Key Responsibilities:

• Provide positive customer service by greeting patients, families, and visitors, and by managing inbound and outbound calls.
• Complete all patient registration, admission, and discharge paperwork, including obtaining signatures, generating labels, and updating patient information.
• Direct and guide peers/employees by providing accurate information, directions, and follow-up.
• Prepare for and attend team huddles and shift handoffs to ensure a smooth patient flow.
• Perform various administrative and clerical duties, such as answering and routing calls, managing mail, activating overhead announcements, and ordering supplies.
• Resolve equipment issues and initiate requests for safety, security, and cleaning services.
• Utilize and maintain proficiency in various office technologies and clinical systems.
• Actively participate in departmental projects and initiatives focused on continuous process improvement.

Minimum Qualifications

Education:
High School Diploma / GED

Experience:
No healthcare experience required - Basic customer service and computer skills.

Licensure/ Certifications:
None Required

PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)*

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location

Waltham

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only