Senior Business Consultant

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. 

Being a Senior Business Consultant at iManage Means… 

You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements.  You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients. 

iM Responsible For… 

• Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture 

• Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements 

• Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations 

• Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor 

• Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc. 

• Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery 

• Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform 

• Delivering knowledge transfer sessions to customers and other team members 

• Presenting progress reports to the Project Manager or customer teams 

• Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape 

• Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork 

• Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent 

• Mentoring junior consultants when needed 

• Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction 

• Supporting case study development and provide lessons learned feedback to the project team 

• Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management 

iM Qualified Because I Have… 

• A Bachelor’s Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting;  with a minimum of  five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position 

• Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage