Customer Account Specialist

Job Description

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner.

 

Major Responsibilities/Accountabilities:

• Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates.
• Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAP
• Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs.
• Facilitate Customer Feedback Reports
• Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers.
• Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs.
• Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions.
• Support order management through customer’s portals.
• Resolve payment discrepancies, detentions and support invoice collections.
• Team project work for process improvement
• Call customers to engage on forecast requirements.

 

Requirements and Qualifications:

• 3+ years of order management experience in a manufacturing environment
• Bilingual in both English and Spanish
• Time management skills with the ability to make timely efficient decisions while staying organized.
• Proven oral and written communication proficiencies.
• Strong analytical and problem-solving abilities
• Positive attitude with a strong attention to detail
• Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service.
• Strong interpersonal skills with the ability to work well both independently as well as collaborate with others.

 

What will set me apart?

• Experience with SAP and Salesforce
• Microsoft Word and Excel skills

 

Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).

Salary Range: $50,000 - $57,000 

Annual Bonus Target: 3%

We've Got You Covered

ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:  

• Competitive pay
• Medical, dental, vision, and life benefits that start quickly – the first of the month after hire. Wellness Incentive Program to lower your health insurance cost
• Inclusive benefits for growing families, covering fertility, adoption, and parental leave
• Generous Leave and FMLA policies
• Tax-advantaged health savings and spending accounts (when applicable)
• Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
• 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
• Crisis assistance available to support employees during unforeseen circumstances
• Employee Assistance Program that includes comprehensive mental health support for you and your household family members
• Student Loan Assistance
• Business travel reward points are eligible for personal use
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation
• Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

About ICL

Who is ICL?

ICL Group is a leading global specialty minerals company, which creates impactful solutions for humanity's sustainability challenges in the food, agriculture and industrial markets.  ICL leverages its unique bromine, potash and phosphate resources, its global professional workforce, and its sustainability focused R&D and technological innovation capabilities, to drive the company's growth across its end markets. Our agricultural pr