Customer Service Representative Senior

.

Job Posting Closes at 11:59PM on:

05/05/26

Division:

Treasurer Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

JOB DESCRIPTION SUMMARY: 

The Customer Service Representative Senior is responsible for assisting customers with more complex inquiries and providing a high level of customer service to visitors and Department and Division staff. 

• Follow established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate. 

• Establish and maintain records. Compose and send correspondence as needed. Resolve issues that have been elevated from other personnel. 

• Duties may also include a wide variety of general office support and receptionist duties such as: answering telephones, providing information, documenting calls, performing data entry, receiving and responding to inquiries, assisting internal and external contacts, resolving problems or referring inquiries to the appropriate personnel, and compiling reports. 

• This position is expected to be proficient in all policies and procedures related to the job and to train less experienced workers. 

   

SCHEDULE: 

This full-time position operates on a four-day work week (Monday-Thursday). This position is required in-office.  

 

COMPENSATION:  

Hiring Range: $22.00-$26.00 USD Hourly 

Compensation will be determined based on education, experience and skills. 

 

BENEFITS: 

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement, and more. For more information, click here for our Total Rewards summary.   

 

ESSENTIAL DUTIES: 

• Assist customers by phone, e-mail and in person. Provide information based on advanced knowledge of Department and Division programs, activities, and policies. Determine urgency, priority, and action necessary to serve customer. Route messages and/or referrals to other Department and Division personnel as necessary. Responsible for follow-up with customer until matter is resolved or handed off to someone else. Resolve issues which have been elevated from other personnel. 

• Utilize computerized data entry equipment and various word processing, database and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary. Retrieve information from