Cell Therapy Account Director, US Biomedicine (North) *PC 1531

Your Role: 

The Cell Therapy Account Director (CTAD) will be responsible for driving the commercial success of Miltenyi’s cutting-edge autologous CAR T cell therapy by cultivating and expanding relationships with Authorized Treatment Centers (ATCs) and community referrers. This individual will act as the primary field-based point of contact for targeted academic and community centers within the assigned territory and will play a critical role in facilitating patient access, enabling clinical adoption, and driving demand for Miltenyi's cell therapy platform. In addition to managing customer engagement and driving product utilization, the CTAD will lead cross-functional efforts to onboard, enable, and operationalize new treatment centers within their region. This highly visible role requires a balance of strategic thinking, operational execution, and customer engagement, and will be instrumental in scaling Miltenyi’s CAR-T therapy while delivering a seamless, unified experience to customers.

Working cross-functionally with CAR T Operations, Medical Affairs, Market Access, Business Excellence, and Marketing, the CTAD will develop and implement territory strategies that ensure successful customer engagement, education, and product utilization. This role is essential to ensuring that treatment centers are fully equipped and supported throughout the entire cell therapy patient journey - from referral to infusion.

This position will report to the VP, Cell Therapy Account Management.

Essential Duties and Responsibilities: 

Onboarding & Treatment Center Enablement 

• Identify, target, and profile key treatment sites to inform the development of a structured onboarding program for CAR-T cell therapy.
• Operationalize Miltenyi’s streamlined, standardized onboarding model (aligned with the ASTCT 80/20 framework) that reflects existing CAR-T practices and minimizes burden on sites. 
• Partner closely with colleagues across Manufacturing, Cell Therapy Account Management, CAR-T Operations, Marketing, Medical, and home office teams to coordinate center onboarding efforts and ensure a unified customer experience across operational and commercial touchpoints. 
• Lead the cross-functional effort to activate new sites within their region, including site qualification, contracting, training, and operational readiness assessment. 
• In close collaboration with CAR-T Operations, guide the design and execution of apheresis site onboarding and qualification, ensuring GMP-compliant readiness while maintaining clarity around the company's role and responsibilities. 
• Contribute to the continuous refinement of the onboarding process post-launch based on stakeholder feedback and system learnings. 

Demand Generation

• Serve as the lead commercial representative at ATCs and affiliated referral networks.
• Generate demand by educating internal and external treating physicians on appropriate patient profiles and the clinical benefits of Miltenyi’s CAR T cell therapies.
• Execute daily field activities to achieve coverage and frequency goals while meeting or exceeding territory sales targets.
• Identify and map referral pathways in hematology/oncology networks to facilitate timely patient access to ATCs.
• Support clinical teams in differentiating Miltenyi’s cell therapy from alternative treatment options using approved promotional materials and training.
• Coordinate promotional initiatives such as speaker programs and professional society events to enhance visibility and peer engagement.

Account Engagement

• Develop and maintain deep, productive relationships with clinical and administrative stakeholders at all levels across assigned ATCs.
• Partner with other field team members to build tailored account plans that support strategic growth of therapy adoption.
• Monitor account dynamics and communicate key insights to internal stakeholders for continuous improvement of strategy and support models.
• Act as the local expert on ATC operations, aligning internal resources to resolve issues and maintain seamless account support.

Patient Access and Reimbursement

• Collaborate with internal patient services teams to support referral offices and ATC staff through onboarding, insurance verification, and reimbursement resolution. 
• Educate providers and office staff on Miltenyi’s patient services offerings, including case management, travel assistance, and coverage s