Breakfast Host (27442)

Job Details

Level: ExperiencedJob Location: Krishna 123 Corp dba La Quinta Inn / Hawthorn Suites - Ardmore, OK 73401Position Type: Full-Time/Part-TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: Mornings 6am to 12pm noonJob Category: Hospitality - Hotel

Breakfast

Hostess

At each of our properties we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

Department:

Housekeeping

Job

Summary

Preparation of all breakfast foods, maintaining a clean breakfast / cooking/preparation area all in

compliance with brand standards and the State Department of Health regulations.

REPORTS TO: Director of Housekeeping & General Manager

Team

Member

Handbook:

All employees must completely understand the requirements of their job. Prior to being assigned to the

position, a complete understanding of the Apollo Hospitality Firm’s Team Member Handbook is necessary

since the person holding this position will be subjected to the rules and regulations listed in the Handbook.

WORK

ENVIRONMENT

Breakfast room, lobby area, kitchen / preparation areas.

Job involves working:

• Under variable noise levels.

• Around stove and other heated cooking equipment.

• Around chemicals.

• Around bio-hazards.

KEY

RELATIONSHIPS

INTERNAL: Staff in housekeeping, laundry, maintenance, front desk and management.

EXTERNAL: Hotel guests and visitors.

ESSENTIAL

JOB

FUNCTIONS

Desirable:

• Maintain complete knowledge of and comply with all hotel and departmental policies / service

procedures / standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only

as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and

whatever time of day.

• Promote positive guest relations at all times smiling, acknowledging and greeting each guest in

passing in all public areas.

• Be familiar with all hotel services and features, local attractions and activities to respond to guest

inquiries accurately.

• Prepare and display all breakfast items per brand standards and State Department of Health

regulations maintaining proper food temperatures, coverings, etc.

• Monitor and suggest ways to your supervisor to cut costs while still maintaining a variety of

breakfast foods keeping guests satisfied with our offering.

• Give directions to guest when called upon.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Meet with supervisor to review daily assignments and priorities.

• Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines

and hotel requirements.

• Respond to each guest’s need / request for additional breakfast items or drink.

• Empty trash containers as needed throughout breakfast service time.

• Remove all dirty terry and replace with clean terry to designated areas.

• Remove all dust, debris and food particles from table tops, chairs, chair crevices, chair and table

legs to maintain a clean eating area.

• Realign furniture to floor plan.

• Dust pictures, frames and mirrors; remove dust and debris from television, remote control and cable

/ satellite box.

• Position correct settings for time on clock and TV channel (The Weather Channel) or national news

station only.

• Remove dust, grease and smears from telephones and reposition correctly.

• Clean all lamps and light switches; check for proper working order, replacing bulbs if needed.

• Remove dust, spots and smears from windows, ledges and frames.

• Clean and replenish coffee set-up.

• Remove any fresh fruit that is beginning to turn.

• Wipe down all refrigerator and freezer shelves and fr