Customer Service/Post-Sales Support Specialist

<p><strong>We are looking for a Customer Service/Post-Sales Support Specialist för a global company in Nyköping/Västerås. Start is in mid-October, 1 year limited contract to begin with.</strong></p><p></p><p><em>Description:</em></p><p>As a Post-Sales Support Specialist, you will join our team in Nyköping/Västerås. The job involves working with post-sales customer requests striving to meet and exceed our customer expectations. This is a role where structured approach and customer-centric mindset are needed. When You enjoy development, support quality approach and are driven by building strong relationships with business, then this is a great opening for you!</p><p></p><p>This role reports to Customer Operations Manager</p><p></p><p>• Ensuring the resolution of post-sales customer requests/complaints/disputes (e.g., damage, shortage, technical, warranty, non-conformity, commercial returns, etc.) by coordinating with Sales, Operations, Feeder Factory Quality, and other internal and/or external teams.</p><p>• Acting as an escalation point for technical issues reported by customers.</p><p>• Tracking disputes and pro-actively coordinating the resolution with the necessary functions to ensure payments by customers.</p><p>• Providing appropriate solution for customer claims, and coordinating with related teams to ensure the complete handling of the complaints and/or disputes.</p><p>• Ensuring containment actions, returns, credits and debits are processed.</p><p>• Collecting and archiving documentation regarding the requests/claims/disputes within the target timelines and also ensuring all outcome actions are recorded and closed in the systems in scope of responsibility.</p><p>• Analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.<br/></p><p></p><p>Background</p><p>• Experience in Post Sales Services/complaint management or Customer Services, preferably in a similar industry and B2B.</p><p>• Good knowledge of SAP, Sales force and OCR/Esker</p><p>• Proficiency in MS Office application.</p><p>• Ability to handle many tasks at the same time and great self-management skills.</p><p>• An open-mindedness and personality who always strives to understand customer requirements and tries to find the best possible solution.</p><p>• Good communication skills and intercultural understanding.</p><p>• Fluency in both English and Swedish, written and spoken alike, is a must. Another Nordic language is an advantage</p><p></p><p>This is a full-time consultant position through Incluso in Nyköping or Västerås. Start is mid-October, 1 year limited contract to begin with. This role is 100% onsite in Nyköping or Västerås.</p><p></p><p>Please submit your CV as soon as possible since we will review the applications on an on-going basis.</p><p></p><p>For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.</p>