Senior MV Section Manager

Location: Augusta,Maine,United States

Job Class Code: 7340
Grade: 27
Salary: $ 61,942.40 – $87,464.00 Annually

Closing: January 17, 2025

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and provide great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference? We’re looking for a collaborative and dedicated leader who thrives in building a positive and growth-focused workplace culture. Your leadership will inspire a team to exceed expectations, embrace challenges, and drive success every day. If you have a passion for mentoring, coaching, and empowering others—especially in navigating change—we want you on our team.

Bureau of Motor Vehicles is seeking motivated candidates for the position of Senior Section Manager in the Titles Division.

As a Senior Section Manager, you’ll oversee three Office Specialist II Supervisors and guide them in managing critical, high-impact programs such as ELT (Electronic Lien Titling), NMVTIS (National Motor Vehicle Title Information System), online Duplicate Title Services, and NCIC (National Crime Information Center). Your leadership will not only drive operational excellence but also inspire your team to continuously improve and rise to new challenges. You will be the catalyst for change, helping your team adapt to new processes and feedback, and ensuring their success in a demanding environment.

This is a Monday through Friday, 8:00 AM to 5:00 PM in-office position.

What We’re Looking For:

• Exceptional Leadership: You will lead by example, creating a work environment where your team feels motivated to be better than yesterday. You’ll foster a positive, collaborative atmosphere that encourages professional growth and helps your team overcome resistance to change.
• Training & Development Expertise: You will have a key role in guiding and mentoring your team through training on new processes, systems, and regulations. Your ability to effectively communicate and support your team through transitions will be vital in building trust and maintaining high performance.
• Strong Communicator: You’ll be a bridge for your team, management, and key stakeholders. You must be adept at handling tough conversations, especially with employees who may be resistant to feedback or change, and provide clear, effective communication to ensure alignment and clarity.
• Problem-Solving Visionary: You’ll make key decisions with autonomy while keeping the team focused on the big picture. Your ability to challenge the status quo and find innovative solutions will drive the success of the program and support the team in embracing new challenges.
• Coaching and Accountability Focus: You will continuously challenge and encourage your team members to reach their full potential while holding them accountable for performance. Your deep coaching skills will be critical to addressing tough situations, overcoming resistance, and ensuring high standards are met.

Key Competencies We Value:

• Emotional Intelligence: The ability to connect with your team, understand their needs, and lead with empathy while holding them to high standards.
• Conflict Resolution & Feedback Management: Comfort and skill in handling difficult conversations, providing constructive feedback, and managing resistance to change with tact and professionalism.
• Communication Excellence: You’ll excel at clearly conveying expectations, providing constructive feedback, and ensuring transparency throughout all levels of the team.
• Team Empowerment: You’ll create an environment where your team feels supported, challenged, and confident in their ability to grow and excel, even when facing challenges with new processes or feedback.
• Accountability: You’ll hold yourself and your team accountable for delivering high-quality, timely results, and you’ll celebrate successes whil