Treasury Management Services Supervisor

Job Summary 

The Treasury Management Services (TMS) Supervisor is responsible for leading the implementation, support, and delivery of the bank's treasury management products and services for small business and commercial clients. This role oversees daily team operations, ensuring exceptional client service, operational efficiency, and compliance with bank policies, procedures, and regulatory requirements. As the primary subject matter expert and escalation point for complex treasury management solutions, the TMS Supervisor drives successful client onboarding, implementation, and issue resolution. The position also provides leadership through coaching, training, and performance management while promoting a culture of continuous improvement, collaboration, and operational excellence.

Key Responsibilities

• Assist Treasury Management Services (TMS) leadership in leading, coaching, and developing a high-performing team of treasury management professionals. 
• Supervise direct reports, including goal setting, performance management, corrective action administration, and annual performance evaluations. 
• Monitor team workload, productivity, key performance indicators (KPIs), and service level agreement (SLA) attainment to ensure operational effectiveness. 
• Lead team meetings, training sessions, and knowledge-sharing initiatives to support employee development and engagement. 
• Foster a culture of accountability, collaboration, continuous improvement, recognition, and employee engagement. 
• Serve as the primary escalation point for complex client service issues, ensuring timely resolution and a positive client experience. 
• Partner closely with Treasury Management Sales to coordinate the onboarding and implementation of high-profile and complex client relationships. 
• Collaborate with Treasury Management Product Management to ensure team readiness for new products, services, system enhancements, and upgrades. 

• Ensure the delivery of an exceptional client experience across all treasury management products and services. 
• Oversee the implementation and ongoing support of treasury management solutions, including: 
• Online and mobile banking platforms for business and commercial clients
• ACH and wire origination services
• Remote Deposit Capture (RDC) and Mobile Remote Deposit Capture (mRDC)
• Positive Pay services
• Bill Pay solutions
• Real-Time Payments (RTP) and Zelle® services
• Lead departmental cross-training initiatives to strengthen employee knowledge, improve operational flexibility, and support business continuity.
• Ensure daily operations are conducted in compliance with bank policies, procedures, regulatory requirements, and industry standards. 
• Identify operational and compliance risks and partner with management to implement appropriate controls and remediation plans. 
• Support internal audits, compliance reviews, and risk management activities. 
• Identify, recommend, and communicate process improvement opportunities that enhance efficiency, scalability, and service quality. 
• Participate in system upgrades, new product implementations, and departmental projects to improve processes and client service delivery. 
• Assist with the development, maintenance, and periodic review of departmental procedures, workflows, and risk assessments. 
• Support the TMS Manager in executing strategic initiatives, departmental goals, and organizational priorities. 
• Travel as needed to support client meetings, relationship-building efforts, training opportunities, and industry events. 
• Perform additional duties and special projects as assigned.

Compliance Responsibilities 

Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.

Required Knowledge 

Strong working knowledge of banking regulations and industry guidance, including Regulation CC, Regulation D, Regulation DD, Regulation E, Bank Secrecy Act (BSA/AML), consumer privacy requirements, FFIEC guidance, and FDIC insurance regulations. Ability to apply regulatory requirements to treasury management operations, client onboarding, risk management, and service delivery while ensuring compliance with bank policies and procedures.

Knowledge, Skills and Abilities 

• Proficiency in M