Diabetes Educator: CDCES

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Job Description

A bit about this role: 

Fundamentally, we want to help members navigate the healthcare system in a better and safer way, and we want to empower members to change the trajectory of their chronic diseases for the better. Disease management is critical to achieving this for our members with diabetes, and we think Certified Diabetes Care and Education Specialists (CDCES) are the perfect people to do this work. 

The CDCES will be responsible for a panel of members, who primarily have out-of-control diabetes. The CDCES will be responsible for guiding members throughout the entirety of their healthcare journey while enrolled in the specialty clinic. The goal is  to “graduate” the members once they are clinically stable and become better self managers of their diabetes through education and counseling via virtual communication (phone and video visits).

Required skills and experience:

• You have an active unrestricted Compact Registered Nurse license or an unrestricted Registered Dietitian license.

• You are an active Certified Diabetes Care and Education Specialist (CDCES)

• You have at least 2 years of experience clinically managing diabetes

• You must be able to obtain additional licenses in states where we operate as needed

Desired skills and experience:

• Remote experience managing diabetes strongly preferred 

• Experience working with diabetes technology (CGMs and insulin pumps)

• Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

• Member / patient focused: you’re driven to help make dramatic improvements in the lives of the individuals you care for and have a track record of exceptional diabetes management.

• Love learning and helping others learn: you’re excited to bring your wisdom and coach members, but you’re equally energized to learn from other’s experience, and then keep improving how Devoted does disease management as we learn more together.

• Bring a point of view on what diabetes education and coaching  practices work, which may not work as well, and how we can learn more about what does work.

• Excited about using quickly improving software and providing suggestions about how to keep making it better

• Comfortable working in an organization that is growing and changing quickly.

• Team player; you are comfortable communicating and collaborating with peers and other discipline experts to achieve goals.
   

Your Responsibilities and Impact will include:

• Screen members for Diabetes Program eligibility and appropriateness  

• Complete detailed assessments and continue following up with members in the Diabetes Program to complete ongoing education on all pillars of diabetes management (disease process, medications, glucose monitoring, lifestyle counseling, contingency planning)  

• Schedule follow-up appointments with self and our providers 

• Connect members and providers with the right resources within Devoted to troubleshoot clinical issues

• Work with the members to create and achieve collaborative SMART goals 

• Utilize motivational interviewing skills with the goal to influence positive sustained behavioral changes

• Identify gaps in care and provide resources

• Collaborate with other Diabetes Program team members (nurse practitioners, social workers, pharmacists) to develop plans of care and optimize medication regimens to help members achieve goals

• Maintain documentation related to member and provider interactions

• Continue to improve skill set