Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, we take a different approach to Enterprise Software, we design intuitive experiences that users love. Our customers don’t think of us as just another software vendor. They see us as a partner in every sense of the word—in it for the long haul and committed to helping them lead their organization in a changing world!

Workday VNDLY is a next-generation vendor management SaaS platform crafted for procurement executives, talent acquisition teams, suppliers and managed service providers (MSPs) to collaborate on the corporation's contingent workforce needs.

The goal of our team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of specialists that support one another and cultivate a learning environment. Every member of the team understands that open collaboration and multi-functional partnership are essential to being successful in supporting our customers. Someone on the team once described our mission as
“solving a beautiful puzzle” and we take pride in doing so.

Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience. We’re a diverse group of people, with an invaluable mix of experience and backgrounds.

We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.

We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun

About the Role

The Workday Customer Support Team is passionate about customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

Our customers rely on us all over the world, so our. Workday VNDLY Customer Support teams participate in an additional On Call rotation coverage.

What would you do all day?

• Handle a queue of Workday VNDLY cases, prioritizing issues based on severity and customer impact

• Solve complex problems, both functional & technical, lead change, implement solutions, and handle time critical issues

• Work with Product Managers, QA and Development to identify solutions or workarounds

• Balance ownership of existing case load while solving newly discovered issues

• Maintain your knowledge of new functionality and compliance changes

• Contribute to our Knowledge Centered Service by creating Knowledge Articles

• Use your energy, drive, adaptability, and passion to inspire others throughout the company

About You

Basic Qualifications

• 2+ years providing Technical/Customer Support for Enterprise SaaS software support, preferably with an HCM, ERP or VMS Software.

• Previous experience managing incoming case queue(s)

• Ability to promptly prioritize and resolve a wide range of application support-related inquiries.

Other Qualifications

• Previous supporting or implementing VMS solutions is a huge plus

• Understanding of ERP web service integrations that use SOAP, WSDL, XML is a huge plus

• A passion for problem-solving with strong analytical skills

• Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes

• Ability to collaborate with multiple partners across a diverse organization

• Demonstrate resilience when faced with tight resolution timef