About the Role:

Grade Level (for internal use):

What you will do:  

As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform.  You will be expected to conduct analyses and assess the team’s practices to make sure they are operating as efficiently as possible. Your main focus will be to improve implementation procedures and tooling in order to make the implementation process as seamless as possible, which may come with complications, as there are both internal and external stakeholders whom you will have to work with. You are expected to proactively communicate the action plan, status, next steps as well as proposed solution(s) with all stakeholders.

What you will do:  

In order to succeed in this role, you will need to be able to:

• Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization

• Assist management with mentorship of new team members

• Consolidate, Improve and/or Modify Onboarding Playbook Documentation

• Own and manage all facets of the Onboarding process for new customers, when applicable

• Query and extract data using common computer language’s including SQL, C#, and Python

• Communicate status updates and next steps by phone and email to internal stakeholders and customers

• Obtain customer data, ingest it into our systems, and test the quality and expected functionality

• He/She is able to manage multiple ongoing projects and client facing communication

• Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases 

• In parallel, be the initial point of escalation of support tickets, when applicable

• Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements

• Communicates with clarity against the work they are leading and ensures that the priorities of others are considered

• Applies critical thinking along with solutions to issues or problems that may occur with a comprehensive view

• Uses judgment to identify and resolve day-to-day problems

• Recognize setbacks plus risks to goals/metrics and escalate as required

• Become a subject matter expert in the dealership management system and data extraction topics 

• Prioritize and manage concurrent work streams with minimal supervision

• Analyze the team’s current processes and suggest/ implement process improvements

• Assist in building reports in Salesforce for the appropriate business need (when applicable)

Who you are:  

• 2+ years of relevant professional experience in a fast-moving company or in the auto industry

• Has experience leading a team and/or an entire process 

• Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently.

• Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed

• Comfortable with technology and has a strong understanding of process-based tools 

• Proficient user of Microsoft Office 365

• Intermediate SQL/ Google BigQuery knowledge

• Power BI knowledge/experience a plus

• Salesforce.com experience

• Project Management experience a plus

• A natural leader and team player 

• Collaborative and solutions oriented

• A clear and succinct verbal and written communicator

• One who enjoys process and mastery of technical detail

• Proactive and assumes an ownership mindset

Right to work requirements:  This role is limited for candidates with indefinite right to work within the USA or Canada.

Compensation/Benefits Information (US Applicants Only):

• S&P Global states that the anticipated base salary range for this position is $

  53,084 to $109,089.  Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.

• In addition to base compensation, this role is eligible for an annual incentive plan.

• This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit link https://spgbene