Logistics Technician - CTJ - Top Secret
MicrosoftAbout the role
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Logistics Technician on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.
While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.
Be at the forefront of the action in CO+I as part of our global datacenter operations team.
Responsibilities
Safety Practices
- Complies with security and data management policies.
- Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.
Tactical Shift Management
- Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
- Leverages process knowledge and best judgment to complete next task without direct supervision.
Inbound and Outbound Logistics
- Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
- Applies appropriate customs documentations and standards for outbound packages.
- Ensures complete and detailed physical inventory tracking and staging.
Customer Service
- Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
- Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
- Builds strong working relationships with customers. I
Inventory Management
- Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
- Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.
- Performs material movement, including shipping/receiving and inventory management per standard process.
- Ensures detailed physical inventory tracking and staging.
Warranty Process Management
- Engages supplier to initiate warranty claim when automation is not available and processes the orders.
- Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
- Follows all Service Level Agreements (SLAs) related to RMA warranty process.
Data Bearing Device (DBD) Destruction
- Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
- Ensures DBD serial number matches with database.
- Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.
Procurement
- Notifies management about ordering stock shortages. Escalates any issues to management.
Operational Excellence
- Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.
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