Manager, Account Service Group Analysis

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Responsible for managing, coordinating, and performing functional work in the following key areas: pricing and billing/reconciliation. The pricing function involves the development/creation/maintenance of customer’s prices into the Gate Gourmet SAP and customer system. The billing/reconciliation function involves the creation/maintenance of customer schedules/invoices, submission of final invoices for payment, and monitoring the customer aging for unpaid balances.

The pricing and billing/reconciliation teams work together for a given customer(s) under the leadership and supervision of the manager and director. The core objective of the department is to drive operations in the area of order-to-cash. The functional roles interface with various internal groups and as follows: culinary, procurement/sourcing, industrial engineering, accounting finance, commercial, FP&A, unit operations/finance.

Main Duties and Responsibilities: 

• Responsible for ensuring pricing and billing are ready schedules start. 

• Manages to ensure routine contractual escalations for customer as it relates to CPI, food, and labor costs are communicated and completed. 

• Supports RFP activity for new business ventures and menu refresh activity for assigned customer(s). 

• Responsible for ensuring invoices have been submitted to customer on a timely basis. 

• Responsible for managing month end closing activities and working with unit finance teams and director on any revenue adjustments and accruals. 

• Responsible for monitoring the customer’s AR aging to ensure unpaid balances are collected.  Additionally, provide risks/opportunities in the collections process to the Director, commercial, and operations finance teams. 

• Analyzes revenue trends through various reports to look for opportunities to improve revenue accuracy (i.e. revenue per meal, per flight, actual costs versus theoretical costs, zero priced bill-codes report, etc.). 

• Performs sensitivity analysis with pricing that may include “what if” analysis and/or review of inputs that drive customer contribution margin. 

• Responsible for escalating and resolving any deliverables. 

• Coordinates and participates with the accounting finance team in routine accounting and governmental (port authority and tax) audits. 

• Leads and manages projects to improve departmental output through continuous improvement initiatives. 

• Other duties as assigned.

Training:  

• Responsible proactively assisting with the identification of training and development requirements of the Business Unit. Presents findings, and works with Business Unit Leader and other personnel to design and implement training and development initiatives that will continuously upgrade the skills and capabilities of personnel in business unit and overall department.  

 

Leadership and Development:  

• Collaborates with all functional business units within the department to achieve strategic, tactical and project goals.  

• Provides leadership needed to instill a team-oriented, client-driven, results-driven team. Coaches and develops employees.  

• Supervise a process or the day to day operation to include up to 5 direct reports.   

 

Core Competencies  

 

Demonstration and or proven success in 6 of the 10 following job competencies:  

• Analysis and Reporting  

• Business Acumen, Planning and Management  

• Communication and Presentation  

• Champions Diversity & Inclusion 

• Customer Focus and Relationship Building  

• Champion for Change  

• Influencing  

• Information and Technology Proficiency  Leadership  

• Problem Solving and Decision Making

 

Qualifications 

 

Education: 

• Bachelor's Degree required, from an accredited university. 

• Previous financial experience preferred. 

 

Work Experience:  

• 5-7 years or more previous demonstrated analyst work experience.   

• Proven experience within an SAP environment.  

• Work experience in finance, finance operations, and/or manufacturing environment 

• Work experience in a food production or food service environment 

• Experience working within a cross-functional team 

• Prior training and development experience 

• Prior experience in designing and developing training materials and SOP documentation 

Job Skills: 

• Mu