Sr Business Strategy Mgr

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is making the world of work, work better for people. We think deeply about the activities that make up the day-to-day of the employee, and help the modern enterprise become digital, as well as operate better and faster.�� 

ServiceNow’s Employee Experience product line helps our customers:

• Boost employee engagement and productivity: Provide a unified experience across IT, HR, Facilities, Legal, and more.  Make it easy for employees to navigate complex processes and get the information they need in their preferred channels.
• Manage a safe, efficient workplace: Automate steps for returning to the workplace.  Establish trust with employees through proactive communication and provide self-service reservations using distanced floorplans.
• Increase operational efficiencies: Inspire teams to overdeliver with agile, consistent services.  Enterprise service management elevates business services to the consumer-quality experiences employees expect.

This role will provide a vast spectrum of experiences. You will have the opportunity to directly work with the leaders of the business and will also be supported by a team of smart and driven individuals who love to work hard and have fun. 

Responsibilities include (but may not be limited to): 

• Own the business analytics function; track business performance through KPIs and identify / drive actions to improve performance. Build out the executive dashboards that will help the leadership team make real time decisions that impact the overall business.  
• Support ongoing rhythm of the business activities such as long-range planning, quarterly business reviews, product reviews, goals tracking, budget, and headcount management, etc. 
• Identify areas of focus to drive growth and align with leadership to craft execution plans; examples include highly cross-functional go-to-market programs, pricing / packaging initiatives, partnership strategy. 
• Support communication / alignment between BU product leaders and C-level 

Qualifications

To be successful in this role, we need someone who has:

• A minimum of 7+ years (post undergrad) or 4+ years (post MBA) experience in the technology industry – ideally in management consulting, business / product operations, corporate strategy, or corporate development  
• Led cross-functional projects / initiatives (preferably with product, marketing, and sales orgs) 
• Experience working with and advising executive audiences 
• Experience owning the end-to-end process of problem identification to solutioning and communicating it to executive audiences
• High personal bar for quality and professionalism 
• Strong Excel skills preferred; analytical experience and working knowledge of Snowflake + Power BI would be a big plus. 
• MBA (from a top business school) strongly preferred 
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For positions in California (outside of the Bay Area), we offer a base pay of $134,190 to $234,810 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and ind